RAVPowerReviews of ravpower.com

I don't know where all the negative reviews are coming from. I have five different RAVPOWER devices and I never had an issue with any of them. I did have a few technical questions early on and they responded very quickly. Then again I never had to deal with a warranty issue. I found the products to be well built and they work perfectly for my needs.

As a long time RAVPOWER customer they have forever lost my business. Would not replace a $135 power bank that I bought from Amazon even though it was still in warranty. Told me that I have to talk to Amazon. Goodbye RAVPOWER...you probably don't care anyway since you could care less for your customers.

Rav power banks both became defective before warranty Amazon and Sunvalley both don't want to take accountability therefore will be taking it higher to consumer rights act!! Nice to see I'm not the only one with this issue this will help my case when suing anyone else want answers? Not going to get away with taking £80 from me so get ready for a challenge

Rubbish! Bought replacement batteries and charger for my Sony camera via amazon but sold by ravpower. After 14 months the batteries are don't charge. Contacted customer services as they offer an 18 month warranty. But because they don't sell through amazon anymore they won't help. Rubbish product with rubbish excuses, don't buy their junk.

That’s actually meant as a negative star. I’m attempting to return the battery. They responded they will only accept returns if the product is not functioning plus I would have to pay for the return. (Would I take $15 and keep the item.) Their site makes no mention of this. On the contrary, it says no shipping charges beyond initial purchase even on returns. I sent that back to them and, of course, no response. And shouldn’t expect one. If you buy from them you’re stuck with it the way it is, the way you got it!

Bought a charger and battery for my camera off amazon. It didn't work when it first arrived so emailed them and managed to return it for a refund. They said it was likely just a battery problem so I decided to give them a second chance and bought a new set. Only used it a handful off times over the past year and then it suddenly stopped working again. Emailed customer support and they said the warranty isn't valid now because they've stopped selling on amazon after I bought the item which is frankly ridiculous. How can that void a warranty when it was bought from the ravpower store that was operating on amazon? I will certainly not be recommending this brand and I suggest going for better alternatives like anker. On a side note, looks like amazon took them off because they were buying reviews. Not a great company. Save your money.

I have purchased more than 6 RAV POWER devices either directly from RAV POWER or via Amazon. Three of the USB C power supplies (GaN tech) have failed. They are just a few months beyond their warranty. I contacted RAV POWER (Sunvalley) and although they did respond, they were unwilling to offer any compensation or replacements. Power supplies should have a usable life well beyond 18 months. Although I like the product design, I think the reliability is sub-par and the customer attitude is equally sub-par. From reading other user experiences here, it seems I am not alone

I ordered two products from this company and not only were they delivered to the wrong address according to my tracking app Shop. But they have not responded to any emails from me to help address the issue and help fix it. I was looking forward to owning and using these products considering a close friend likes them and now I spent 50+ dollars on not one but 2 products I don't even own.