Steve from M.
Terrible Business Ethics
Customer service means nothing to these people. When the 500’ spool of bungee material was delivered and completely destroyed (which took me 2 hours and several cuts to put on a different spool - which I had to go get one), their answer was that it didn’t ship out that way. After back and forth, they offered up a minimal discount on a future purchase. I just bought 500’ of material, how about making that purchase fair before asking me to buy something else. DON’T WASTE YOUR HARD EARNED $$ ON A TERRIBLE COMPANY I have received several emails for writing a review, I asked them why they would send these, knowing what had happened. I waited about a month to write this and it is STILL UPSETTING to think that this is the way they were PROUD of handling this issue. Terrible business
Response from RavenoxJul 24, 2023
Hello Steve, We are disapointed to see a 1-star review for our company when this was a carrier issue. Unfortunately we have no control over how packages are handled by the carrier. ------------------------ This was our reply to you: Hi Steve, We truly apologize for the inconvenience you experienced with your recent order. It is unfortunate that mishandling occurred while the package was in transit. We understand how frustrating it would be to receive rope in the condition it was received. We always ensure products are packaged correctly and intact when they are shipped. To show our gratitude, we are offering a 15% discount on any future purchase. Please use discount code ("code intentionally deleted ") at checkout. Thank you for doing business with us! We appreciate your patience and understanding. Best Regards, Customer Support ------------------------ This type of issue would be handled between the customer and the carrier. We informed you that our system automatically sends the review requests. You could have simply selected "Unsubscribe", and the requests would have stopped. We take pride in our product and services, and are proud of the hundreds of 5-star reviews we receive. Regards, Customer Support