Rattan Ebike StoreReviews of rattanebike.com

Or not enough people knew that this brand wasn't reputable yet. The battery held no charge, the rear spoke have finally snapped and I cannot get replacements guess 1k is wasted.

Bent rim, Throttle does not work, PAS dangerously aggressive Rattan Compass arrived with bent rim, throttle does not work and PAS is way to aggressive and scary. On any level above 1. Support does not answer phone calls and message box is full. They do not respond to emails or chat. They do this purposely to push back returns that have a 15 day limit. They also have an unreasonable and expensive return policy. 150 shipping paid by customer and no more than 10 miles. Disgusting company.

I used my Rattan ebike a total of three times and charged the battery twice after the last charge the battery failed, it will not accept a charge. I contacted the company and after a week of back and forth communications received a response that they are unable to do anything since the warranty expired. I will not ever buy anything from this company again and i urge anyone else contemplating a purchase from Rattan to think twice.

I don't know what I was expecting ordering from a Chinese company. Not only did they send me the wrong color bike, but it had the wrong controller on it. The one I received doesn't have a speed limit setting which means I literally cannot ride my bike here in Canada without risking getting arrested. I tried contacting them about it and it was the most frustrating back and forth where I sent detailed explanations, a video, photos with markings and text to overcome the language barrier, and they never addressed my issue. I even ordered the controller I was suppose to get separately on Amazon, and I couldn't get it to work. Save your money for a Rad bike or something.

Ordered a rattan xl from indegogo the bike didn’t arrive for months customer service did not behave in a way of any professionalism they kept passing me around which became very frustrating Eventually the bike turned up 4 months on when it arrived it was missing a set of tyres I ordered the company kept lauding to me saying they didn’t fit in the box any one who’s had a bike from them knows the box is massive and would of fitted easily they they replied they will take 3 weeks do I want them still most of this is in broken English which drive me mad putting the bike together I started noticing damage all over inc a bent deraliur and paint chips loose spokes and bolts etc I was not impressed after weeks of complaining they said they wouldn’t send me some stickers to cover the chips and refund for the tyres I mean come on stickers to cover the damage and a refund then they said bend the derailiur straight all in broken English I mean again come on then I noticed after I had the hangar straightened that the design of the frame was so off that the bike cannot select easy gear no matter what you did as the wheel tyre combo made the chain rub on the tyre wall plus it’s advertised 100miles no chance I did a fair test and 49 miles if your on max assist and level ground and light weight horse jockey build and that’s with the 17 ah battery upgrade all the complaining for me no where and emails started to sour both ends they even fobbed me off and said yamee will fix the issue turns out yamee are the subsidiary brand and rattan don’t now sell the xl indegogo was equally unhelpful I’ll review soon and explain but if I’m honest rattan aka yamee are not as good as the mate x plus mate x bikes offer a complete range of upgrades parts if that’s your thing rear suspension being one there 28 mph is not accurate more like 20 mph the computer settings are not informative and you have to scroll through you tube to get to know it a little suspension is clunky and the battery rattles slot now the battery if you need a spare there £800 as there a special battery my advice is measure it’s a pretty standard connection and the same as a mate x which are half the price there’s now a Uk rep called Darren based up north but during the 9 months of emails ignorance and poor service I had no body and still no tyres do not buy ever on a debit card at the time I could use any others always a credit card that way they help with issues like this and in yamee use PayPal options they are a good bike if you address the issues mentioned but the bikes gears cannot work not matter what

Rattan and Yamee are the same company. I ordered a Rattan and received a Yamee. I was told Yamee is the "luxury higher quality" product from the same company. My LM-750 arrived defective. Since new the controller reverts to the wrong tire size and pas levels. I have tried multiple times over the last 18 months to get this resolved. Many promises of getting me the replacement parts I needed. Now they say the replacement part is discontinued. 18 months of lies and delays. Now I have to fit a different display and controller. If you buy a Rattan/Yamee bike you are on your own. Don't expect any after purchase support.

Customer service with Rattan has been good to me, unlike some of the other reviews here. I find to get a prompt response I: 1) Write my order number in subject line of email (most important) 2) Attach my receipt 3) Attach photos/videos if needed 4) Describe thoroughly the problem 5) Give them a possible solution or two that would make me satisfied to resolve the issue. When I do the above, I get a prompt (within a day) response. Hope this helps some people with their issues with service.

Bought the LM750 and an extended battery shortly thereafter. Battery won't seat properly due to wrong base. Contacted Rattan and they've supposedly sent a different bottom and expect me, the consumer, to replace. They've been very dodgy, evasive, and slow, to say the least. Not the only issue I've had with them, and I'll update here as I deem necessary.