Rattan Ebike StoreReviews of rattanebike.com

I recently purchased two Rattan e-bikes, the LF Pro 750 and the LM Pro 750, and I must say, they have exceeded all my expectations! These electric bikes not only offer a smooth and enjoyable riding experience but are also packed with fun features that make every ride an adventure. One of the standout aspects of my experience with Rattan is their exceptional customer service. Whenever I had any questions about shipping or warranty, I simply contacted their customer service chat, and Leon, one of their helpful representatives, responded promptly to assist. This level of attentiveness and care truly sets Rattan apart from other brands I've dealt with in the past. It's a good purchase and I'm pleased with it.

I am absolutely thrilled with the bike's build quality—it's truly exceptional. The Pedal assist feature is incredibly powerful, maybe even a tad too much for my liking, but it certainly adds an extra oomph to my rides. And let me tell you, the throttle control is unbelievably smooth—it's like gliding on air. One thing I love about this bike is its feature-rich design that doesn't compromise on user-friendliness. It's so easy to navigate through all the cool functionalities it offers. Plus, when I switch to using it as a regular bicycle, it performs like a dream. The disk brakes are seriously strong, providing me with a sense of security and control. Admittedly, the bike's taller frame took me a little while to get used to in terms of handling, but once I found my groove, it became second nature. Just a word of advice, though—make sure to carefully inspect the package upon delivery, as the shipping company may not handle it with the same care and attention as the seller. Thankfully, the seller was incredibly helpful and responsive, making the overall experience even more enjoyable. All in all, I'm one satisfied customer, thoroughly impressed with this bike's quality and performance. It has exceeded my expectations in every way, and I can confidently say it's a purchase I won't regret.

After unpacking and assembling the Rattan Pathfinder, I am very pleased with my purchase. The design and construction of the bike is excellent. It was also well packed. The assembly instructions were fairly good. I had a little trouble figuring out how to orient the handlebar (I mounted it upside down) but otherwise the assembly was straightforward. This is my first ebike, though I have a mountain bike. The battery is huge. I was surprised how much it weighs. Took 3 to 4 hours to charge. The weight of the bike is high but it is built like a tank. Taking the battery out before transporting the bike will help. Took a quick spin. The big tires make for a nice ride. The handlebar controls are well laid out. The display is easy to read. And the app looks like it has some nice features. My only complaint is that the green paint is not available in the ST. My wife really wants a green step thru.

Esto es lo mejor k he comprado

My bike arrived with the display not programmed. It worked for a few miles and quit. I could not get anyone from Rattan to help me return it so we played email, text, and phone tag for 3 months until they finally sent me a new battery and display. I just now got everything out together and working again and it's fun to ride. Ime every off the shelf cheap Chinese ebike is a crapshoot and most have bad customer support. They may have an American address but that is just a warehouse so between the language issues and distance it's going to be difficult no matter the company. If you buy an ebike online for less than $2k expect to have to learn how to fix most issue yourself and expect huge delays receiving the parts you need.

BUY LITERALLY ANY OTHER EBIKE!!!!!! Don't believe the great reviews on YouTube etc. those ppl are paid plus get swag/Ebikes for thier reviews. The ebike itself is just complete garbage and customer support is a nightmare to deal with. My dumbass ordered one of these in August and the display had no default values entered into it so I first asked for them & when I got no reply I asked for a refund. I was only 3 days into the stated 14 day trial period but nobody replied until it was long past so they refused to let me return it. They have a fake phone number that just goes to a VM that has nothing to do with customer service and nobody ever answers or returns messages. After Rattan refused to refund or exchange I asked them for a new display. It's now November and I've spent $150 at a local bike shop, get daily emails, texts, and FB messages asking for the same pics, videos, documentation etc. over and over again and then repeat the same non answers to my issue. They just ship garbage hoping customers will get sick of the run around they get from customer service, give up, and keep the bike so they can concentrate on their more expensive brand Yamee

Do not purchase a bike from Rattan the problem with Rattan batteries is they are made with poor quality Chinese cells that tend to fail in short order. These guys are crooks they sell you a piece of "Boob" and when things break down like the battery they want you to purchase another one. Also don't loose your order number when you purchase a bike they will not do anything to help you with service if you do not have an order number. I can go on forever on negative comments about Rattan but the list is too long, but again do not buy from Rattan.

Done 60miles on my L750 when the hub motor broke. Have got on to my card company to get my money back. Rattan service is bad, don't even think about getting one. Am surprised they are still in business.