Rattan Ebike StoreReviews of rattanebike.com

Received my Rattan eBike yesterday and assembled it in two hours. On a positive note, the bike arrived in perfect conditon, solid packaging, clean and well secured inside the box. I haven't ridden the bike yet, but plan to ASAP. I'll review the performance in another writing.This eBike doesn't have assembly instructions or a parts list. Without general knowledge of bicycle assembly the average person would be lost on what to do. You must rely on YouTube videos to get to final assembly. There's zero instructions on bicycle electrical operating system. There's not an on/off button and again YouTube saved the day. Otherwise appears to be a solid bike and great value for the price. Looking forward to riding it often.

I've tried hotline, email and text - still can't get a response to talk to someone.

I wanted to give them 5 stars but since my bike arrived DOA I can’t. I received my bike in great shape however it won’t charge past 42% and I really dislike that you cannot call them directly for support. You are left with sending an email message. It would help if their website had DETAILED support documentation and troubleshooting links and online, detailed owners manuals. I will change my rating once someone responds and this issue is fixed. Update: I’ve changed the stars as they contacted me and everything is working perfectly now.

The bike came missing the pedals, instruction manual, and tools to assemble it. The front frame was also rusted. There was also loose pieces in the box and it the packaging was very sloppy and unprofessional.

Really liking the Rattan customer service folks already - and I haven't even received my Ebike order yet! I realized after ordering on their site that I forgot to enter the discount code that would have saved me $200 (total for the 2 'Challenger' bikes that I ordered). I sent them an email about this, and they very quickly responded, thanking me for choosing Rattan and refunding to me the discount! Very impressive!!

Rattan E Bike is exactly what I expected, bought it about a month ago. Took about 2 hours to assemble and make adjustments. Bike works great. Using LG as a manufacturer is a great comfort. Shimano 7 Speed Gear Shift System, and 350W motor this power is what I need. Tremendous value compared to what you get at a dealer. I am very pleased with the quality and performance of this electric bike. I find that the twist grip throtle works better for me than the peddle assist low, medium and high settings. It is not necessary to change out of high gear to climb most hills while peddling with the throttle also providing power. The shocks work well on dirt paths and the seat is comfortable. This bike goes maximum speed up to 19 mph on flat ground. I have been able to go about 24 miles using combined power and peddling before running out of battery. Put this bike in with the few I am considering, also the locking and removable battery is something that is also a very important selling point, It has a locking mechanism and requires a key to detach it from the bike. In fact it is rechargeable away from the bike even better. I will definitely be riding this to work as often as the weather permits. It cut my commute time in half without a break of sweat. I will look to buy from them in the future along with recommending to all my friends.

Multiple bent parts needed to straighten including brakes, derailer, shock front end, scratched frame