RarePet.CoReviews of rarepet.co

Couldn't get anywhere near my dog with this descaler. The excessive noise terrified him, now he won't let me open his mouth. Asked for a refund and was told its open so can't get a full refund due to hygiene reasons so the 60 money back guarantee is false. I wondered if the excessive vibration was due to it needing to be charged so went to charge it and the charger is broken. Took me a month and a report to my bank for a credit card charge back for them to eventually say they'll refund it. Appaling service no address so can't report them to trading standards. Absolute disgrace and a scam!

Scammers! Extremely disappointing experience. The product is advertised as being quiet, but the noise it makes actually terrified my dog — he wouldn’t come anywhere near it. You can't test the product without opening it, yet when I raised this and asked for a return, they refused, claiming it had been "used" — which it absolutely wasn’t, for the exact reason mentioned. This feels misleading and unfair. I wouldn't recommend this company or product, especially for pet owners. Be cautious before buying — you may end up stuck with something you can’t use and can’t return

PSA for those considering purchasing this device- RarePet will not accept returns even on an unused device. They advertise a 90 day money back guarantee which will not be honored. Their return policy states 14 days after *purchase* (and note that shipping takes 7+ days), and they will not accept returns if the plastic wrapping has been opened. I attempted a refund on a clearly brand new device and they would not accept it. Be warned that this device is NOT quiet at all. It was so loud that my sleeping dogs woke up alarmed the first time I turned it on. They wouldn’t let me get near them with it, after days of trying, which is why I requested a refund. The desensitization period required to get your dogs used to it, if they ever do at all, is way longer than the return window. This is on purpose so they don’t have to take returns. Plus, how can you even attempt to test it if you don’t take it out of the wrapper?? If you have dogs that are even the slightest bit apprehensive about brushing their teeth, this product is not for you. Don’t waste your money like me. Lesson learned to not buy products from Facebook ads. This is not a company that cares about customer satisfaction.

Really disappointed with this company. The tooth scaler is advertised as silent but it’s definitely not. My dog won’t let me anywhere near her with it, and despite trying everything, it’s just not usable. I’ve asked for a refund, but they’re refusing to accept a return or take any responsibility. Just keep sending me generic emails with tips on how to use it. I’ve tried everything it’s just not for my dog. Honestly, save your money. I wouldn’t recommend this to anyone.

I bought the toothbrush, it buzzes VERY loudly. My pets will not go near this brush even with training. I emailed within 30 days about a return and keep getting responses about how to train my pets, but no mention of how to return the product. They are avoiding me to tire me out so I just keep the product. I tried using the brush myself and can't stand the buzz. It's louder than the sonicare for people! It's cheaply made. A true ultrasonic brush for pets has a setting were it makes no sound. My pets used one like that and were fine with it. Don't buy this product. I'll change my review if they let me return it.

DO NOT use this company! It advertises it's tooth scaler as silent. It is anything but! My dog wont let me near his mouth with this thing! This company refuses to accept a return or issue a refund. DO NOT WASTE YOUR MONEY!!

I purchased their product and realized immediately it was too loud for my dogs, as they wouldn't let me near them with it. I contacted the company's customer service within a couple days to initiate a return. They asked for pictures showing the product had not been used, I obliged right away. After several days, I emailed them again asking what was taking so long as I knew I was getting near the end of the 14-day window to return it. They replied that they had not received my pictures, so I sent them again. Once again, no reply. I contacted them again, and once again they claimed they never received the pictures. They have since essentially told me they will not issue a refund. This should have been a very simple case, but they did everything they could to drag it on and avoid a refund. I just wish I had researched reviews prior to purchasing this product, I would have seen all the negative warnings on this site and steered away. Update: I have responded to every single one of your emails. You only replied to tell me you were not getting my pictures. Interesting how only my complaints made it to your inbox, but not the emails with the pictures that would have led to a refund...

This company is a scam. Do not give them your money. Was not sent the correct product. Made a claim through Paypal and disputed why I should be refunded. Company stated since it was opened that I could not get a refund. I was told this several times. Ultimately, the company offered a refund as long as I returned the item. Return address was in France, although this item shipped from China. I sent the return to the address provided by the seller through PayPal. Apparently, the address is wrong and as of now, undeliverable. Save yourself the headache, time, and money. Also, I should have paid attention to all the red flags on the website.