RarePet.CoReviews of rarepet.co

I tried this product on my goldendoodle. It didn’t work and the company doesn’t respond to emails when I requested a refund backed by their “money back guarantee” policy

Horrible product. Most dogs would not let you anywhere near them with this loud aggressive metal object. DO NOT WASTE YOUR MONEY

There are many little things about this website that sounds the alarm as the company seems to deliberately obfuscate facts. I had to email them to get answers and the facts are as follows - 1. If you have a problem or wish to return a product, it has to be sent back to France. 2. There is no 90 Day money back guarantee in the way that consumers understand it, it is purely a 90 day warranty against defects. 3. You cannot use the product or even open it if you wish to use their 14 day returns policy and costs for returns are deducted from the refund. Certain things are published on their site, i.e. the Shipping Policy page tells you about costs for returns being deducted, although it does not tell you how much. My biggest concern is having no way of knowing where you are returning a product to when it will cost you to do so and publishing a 90 Day Money Back Guarantee when it is just a product warranty and not even a good warranty.

Despite 3 emails so far I’m not getting answers. There is no true manual just a small leaflet in the box. No instructions on how to use the descaler correctly. If you are not satisfied they will say it takes time. It’s a process. The videos on Facebook were not the product. Nothing will fall off unless it’s very fresh calculus. It’s NOT quiet. The claims are false. My dog can no longer tolerate anesthesia so I had hopes. IMO I fell for a classic marketing trap. Now I see there are many versions available for sale and most don’t cost $49.

I have the same problems as those who have already written on this page. I did do something not mentioned, I called my credit card company and asked to stop payment on this product. A contest will be issued against RarePet. I told the name Tiffany ( yes this name replied to me via email) and any other information I could give including people reviewing/complaints of this company and product. If you can. Please call your credit card office, your bank if you paid by check or other methods and try to stop payment or contest this cost. Good luck all.

Absolutely DECEPTIVE marketing of 100% satisfaction guarantee. They ask you to send a video of you showing the defect or issue. Then when you ask for a refund they state that because the product has even been opened and touched, they can't accept a return. For any of you that had a similar experience, I recommend contacting all consumer protection agencies to have them reported as well as the BBB.

My dog was scared to death of the tooth cleaner. It is so loud, I can't even get near my dog. The advertising all over their site for a 90-day return policy is b.s. None of the packaging can be open. My experience wasn't all bad. Unlike other shop.com sellers, they actually sent the product and they are responsive via email when explaining why they won't give you a refund.

PSA for those considering purchasing this device- RarePet will not accept returns even on an unused device. They advertise a 90 day money back guarantee which will not be honored. Their return policy states 14 days after *purchase* (and note that shipping takes 7+ days), and they will not accept returns if the plastic wrapping has been opened. I attempted a refund on a clearly brand new device and they would not accept it. Be warned that this device is NOT quiet at all. It was so loud that my sleeping dogs woke up alarmed the first time I turned it on. They wouldn’t let me get near them with it, after days of trying, which is why I requested a refund. The desensitization period required to get your dogs used to it, if they ever do at all, is way longer than the return window. This is on purpose so they don’t have to take returns. Plus, how can you even attempt to test it if you don’t take it out of the wrapper?? If you have dogs that are even the slightest bit apprehensive about brushing their teeth, this product is not for you. Don’t waste your money like me. Lesson learned to not buy products from Facebook ads. This is not a company that cares about customer satisfaction.