RarePet.Co Reviews | Read Customer Reviews of rarepet.co

RarePet.CoReviews of rarepet.co

RarePet.Co

About RarePet.Co

Rarepet.Co – Your Trusted Partner in Pet Wellness.Rarepet.Co is dedicated to providing natural, vet-approved products designed to keep dogs healthy and happy. Our mission is simple: help pet owners prevent common health issues before they arise, avoiding costly vet visits. Specializing in dental care, our products are formulated with human-grade ingredients, free from fillers, preservatives, and additives.Quality & Care You Can TrustEvery Rarepet.Co product is rigorously tested and backed by veterinary professionals to ensure safety, effectiveness, and uncompromising quality. We’re proud to offer exceptional customer service, including a satisfaction guarantee and expert guidance whenever you need it.Discover the Rarepet.Co difference at rarepet.co and join our community of happy pet parents committed to optimal pet wellness.

RarePet.Co (rarepet.co) has 68 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.

Website: rarepet.co
Category: Pet Stores
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 60% of reviews.
Latest: Most recent review: July 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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RarePet.Co reviews

68 approved reviews, newest moderated first

Jill C.
Sep 18, 2025
Chiseled off fossilized tartar. Truly works.
I have a very old very sweet mutt (lab, collie, hound mix) with very rotten teeth. The vet says she needs a cleaning but bc she’s 14.5 yrs old they can’t recommend it due to risk with anesthesia. I bought your tooth cleaner as a last ditch effort—- it was worth a shot. Tonight, I broke off FOSSILIZED tartar on her back molars in minutes. No pain, no squirming. Nada. It is the most gratifying and joyful purchase I’ve ever made on instagram (and I’ve fallen for a LOT of pet health products). Thank you for extending my sweet angel’s life through better dental hygiene. I’m truly aghast at how well it worked!! Thank you thank you thank you!!!
Response from RarePet.CoSep 18, 2025
Hi Jill, We can’t thank you enough for sharing this incredible story. Hearing how our kit helped your sweet senior pup without stress or discomfort truly means the world to us. At 14.5 years old, giving her relief and better dental hygiene in such a safe way is exactly why we do what we do. We’re so grateful you trusted us as a “last shot” — and even happier that it worked so well for her. Sending lots of love and gentle pats to your angel! 🐾 Best regards, RarePet Customer Care Team💙
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Brittney Q.
Sep 12, 2025
I bought this
I bought this, I’m a real person with a real dog. Not a bot, no@one that has been paid to use or say anything about this, THIS WORKS! My 14 yr old chihuahua had the worse tartar and breath to kill match. He let me do this to his teeth, the secret is short treatment. By the 3-4 time he laid patiently and allowed me to remove YEARS of tartar. The vet was going to charge me $100’s dollar to do his teeth, which I would have gladly paid but being put under was an issue at his age. Best money I’ve ever spent, he’s happy, I’m happy and it’s my life goal to tell all my dog parents friends to BUY this! So simple and easy to use. Well worth every penny
Response from RarePet.CoSep 12, 2025
Hi Brittney, Thank you so much for sharing your detailed experience 💙 We’re thrilled to hear that your chihuahua is feeling better and that the kit made such a difference for both of you. Removing years of tartar safely at home — especially for a senior dog — is exactly why we created this product. Your kind words and recommendation truly mean the world to us. We’re so happy you and your pup can now enjoy fresh breath and better oral health without the stress of anesthesia. Wishing you many more happy smiles together 🐶✨ Best regards, RarePet Customer Care Team 💙
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Wendy M.
Sep 11, 2025
Fraudulent business
Scam. Dog tooth brushing product not received. Requested a refund. Never received. Followed up with Chelsea from the customer care team. Was assured repeatedly that she would send another reminder to the refunds department and I should keep checking my card for the refund. But no.
Response from RarePet.CoSep 11, 2025
Hi Wendy, We’re truly sorry for the frustration this has caused — we completely understand how upsetting it is to expect a refund and not see it appear. To clarify, your refund was processed through PayPal, since that’s the payment method used for your order. We’ve already shared the full confirmation and proof with you by email. Could you please check your PayPal account and the original transaction details? Sometimes refunds appear under the initial payment rather than as a new line. If you still don’t see it, please reply directly to our email so we can investigate further right away and ensure everything is fully resolved for you. Thank you for your patience and understanding. We’re here to help and make this right. Best regards, RarePet Customer Care Team 💙
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Amanda R.
Sep 3, 2025
Unit malfunctioned quickly, no replacement
Purchased the unit in May which did meet my expectations in the beginning. The unit malfunctioned after 2 months making a loud banging noise each time I would turn it on and my two very small 6lb dogs could not tolerate the noise. Emailed Rare Pet in early August about needed a replacement unit and received a delayed response equivalent to about 2-3 weeks following the initial email. They requested a video showing how the unit was functioning and sent the video. Just received an email stating the unit is now outside the return window for replacement. This company feels like a scam. Buy their $100 unit with extra parts and it lasts a few weeks and they do not stand behind the product.
Response from RarePet.CoSep 7, 2025
Hi Amanda, We’re truly sorry to hear about your experience and the issues you’ve had with your unit. This is certainly not the experience we want for our customers. Our team has already reached out to you by email to work on resolving this situation, as it seems you may have received a defective product. Please check your inbox so we can assist you directly and find the best solution for you. We sincerely appreciate your patience and the opportunity to make this right. Best regards, RarePet Customer Care Team💙
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Sara
Sep 1, 2025
Misleading 60-Day Guarantee & Poor Customer Experience
I purchased the Canivet 3-in-1 Sonic Tooth Cleaner from RarePet because it was advertised with a “60-Day Satisfaction Guarantee.” Unfortunately, the product did not work for my dog — he would not tolerate it at all. When I asked for a refund, I was shocked to learn that the guarantee required before-and-after photos, multiple videos of my dog using the product, and proof of use 3x per week for 60 days. These requirements were never disclosed at the time of purchase and are completely unrealistic, especially if your pet refuses to use the product. What went wrong: Guarantee terms not clearly disclosed before purchase Customer service provided no reasonable option for a refund The process felt designed to make refunds nearly impossible How RarePet could improve: Be transparent upfront about all guarantee conditions Honor the spirit of a satisfaction guarantee without demanding staged videos and photos Offer a fair return/refund option for customers whose pets simply don’t accept the product Until RarePet improves its policies, I would caution other pet owners to be very careful before purchasing.
Response from RarePet.CoSep 2, 2025
Hello, Thank you for sharing your feedback. We’re sorry to hear about your experience and understand your frustration. Our 60-Day Guarantee is designed to ensure the product is given a fair trial, and we’ll continue improving how we communicate the details of this policy. We’d be happy to discuss this further — please feel free to reach out to us directly by email, as we’d like to make sure things are handled properly. Best regards, RarePet Customer Care Team 💙
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Karyn K.
Aug 28, 2025
Simple design and easy to use
Great communication from the company. The scaler is super quiet and well tolerated. It shifted my dog's tartar easily. For more nervous dogs it may take some time to get used to it, but go slow and it's worth it!
Response from RarePet.CoSep 2, 2025
Hi Karyn, Thank you for taking the time to leave such detailed feedback. We’re glad the quiet design made the scaler comfortable for your dog, and it’s encouraging to hear how effective it was on tartar. Your note about introducing it slowly with more nervous dogs is excellent advice — we really appreciate you sharing that tip with the community. Best regards, RarePet Customer Care Team 💙
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Zoe R.
Aug 24, 2025
Absolutely horrible company and totally…
Absolutely horrible company and totally fraudulent. They promise 60 day returns and this is not the case. They didn’t get back to me for weeks and finally told me my package was delivered when it was nowhere to be found.
Response from RarePet.CoSep 2, 2025
Hi Zoe, Thank you for your feedback. After carefully checking with USPS, we can confirm that your package was successfully delivered to the address provided at checkout. We have already shared your tracking number, and we kindly recommend reaching out to USPS directly to file a claim so they can investigate further. Once USPS provides an update, please let us know and we’ll be happy to assist you with the next steps. Best regards, RarePet Customer Care Team 💙
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Carlie
Aug 16, 2025
Impossible to contact customer support - seems to be a scam
Never received item despite it being marked as delivered. Company does not respond to emails, and the delivery service they use does not respond to emails or texts, making it impossible to file a claim. I've had to file a dispute with my credit card company since RarePet.Co refuses to respond. If this is something you are interested in, I would suggest finding another company that makes a similar product. The company has no information about where they are located on their site, and based on tracking information, the business seems to be located out of a warehouse in China.
Response from RarePet.CoAug 18, 2025
Hi Carlie, We’re truly sorry to hear about your experience and the frustration this has caused. We always aim to provide quick and transparent communication, and it’s clear we fell short in your case. Please accept our sincere apologies. We’ve checked thoroughly but unfortunately have not been able to locate your order in our system. Could you please reach out again at [email protected] with your order number so we can personally assist you and resolve this quickly? Rest assured, our company is U.S.-based, and all orders are shipped directly from within the United States. Best regards, RarePet Customer Care Team 💙
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