Unknown U.
Excited for the product but very disappointed
I was very excited to try their teeth cleaning product for my dog. However my product was delivered by a third party GOFO and it was stolen from my front door. I have asked this company countless times if they could offer me a discount on another one, not even asking for it for free since technically it was delivered. I got a response from them that I would have to work it out with the delivery company. What a cop out and a sad excuse for a company if this stature. I have also sent several emails recently asking if they would help make this right since I paid over $100 for the product and all of those emails have gone UNANSWERED!!! Unacceptable DO BIT BUY ANYTHING FROM THIS COMPANY.
Response from RarePet.CoAug 13, 2025
Hello, We are truly sorry to hear about your experience and the frustration this has caused you. While our records show the package was marked as delivered by the carrier, we fully understand how disappointing it is not to receive something you were excited to try for your dog. We also sincerely apologize for the delay in responding to your emails — our team strives to reply as quickly as possible. We work with external delivery partners, and in cases of stolen packages, we typically guide customers to file a claim so we can use that proof to take immediate action with our supplier. It seems we didn’t make this process clear enough to you, and for that, we apologize. Could you please contact us again with your order number, full name, and any related details so we can resolve this matter together as quickly as possible? Kind regards, RarePet Customer Care Team 💙