Anna
Incredibly slow delivery
I never used the services of an intermediary, because I always ordered goods directly. But since sanctions were imposed against Russia, I had to use the services of the company Until the moment of dispatch, everything was great, the company accepted the parcel and made the necessary preparations for shipment. The most interesting thing began after the status sent in the personal account appeared and a track number was assigned for several shipments At the time of writing the review, the track number has not shown anything at all for 21 days, for these reasons, during the first two weeks, the Banderolka company reported that this is normal for the USPS postal service, the only problem is that when I ordered goods in America directly to Russia , the track number never showed the status that the parcel was not in the system, the track number from the first day successfully showed all movements in warehouses and countries. UPDATE 24 September 2023 The package was received 40 days after sending Incredibly slow delivery
Response from QwintrySep 6, 2023
Good afternoon, Anna! We understand your frustration about the delivery time. But we did our best: shipped parcels on time, and when the tracking info was not updated for a long time, we contacted USPS and filed a claim for the package search. As the support team informed you, unfortunately, tracking for orders shipped via USPS internationally is often updated late. There are even times when packages are delivered but the tracking information remains unchanged. To ease being worried about the safety of orders, we recommend our customers to insure their parcels (in your case, everything was insured, so you did not have to worry about reimbursement if the parcel for some reason did not arrive or arrived in improper condition). Regardless of delivery time, we are glad that your parcels arrived safely! We will be happy to help you with your new purchases!


