Charles C.
Terrible Customer Service
I order a replacement key for an Apple Magic Keyboard on May 1st, 2025. It shipped on May 2nd, 2025. USPS has lost my shipment and put it in limbo. QuikFix replied to my first inquiry to tell me to wait patiently. I replied about the importance of my shipment. No response to the reply. I sent another inquiry today and instead of acknowledging that they have not replied to my reply, they basically gave me the same response to just wait. It is now May 19th, 2025 and still no solution. I was forced to deliver the iMac I have sold without the keyboard and had to offer a discount to my buyer since I was unable to sale them the item with the keyboard. My suspicion is they are using AI to reply to order inquires and thus it is difficult to get a hold of a real person.
Response from QuikFix Laptop KeysMay 20, 2025
Thanks for your feedback, but suggesting "terrible customer service" for a delay with USPS is truly unwarranted. Just a heads up, our support team responded to you promptly, provided all relevant information regarding your shipment and even continued to monitor it for further developments. We would have been more than happy to expedite a replacement for you should it have been deemed as lost by USPS, but have now instead decided to issue a full refund as a simple courtesy. Unfortunately, we no longer wish to pursue any further correspondence or business with you in the future. Have a nice day!




