QuickHealth InsuranceReviews of quickhealth.care

Tonya is very pleasant to talk with and she answered my questions about my account

All these 5 stars for the head director there ha!!! I’m not allowed to add names now and so I’m updating my review. This is a horrible company with horrible horrible horrible customer service and lacks communication completely. Good luck getting ahold of the director. Oh and the sales broker? Ya. I’m sure they’ll know who I am. On behalf of my family and myself, mind you my family has a separate plan than my own individual plan. This has been the absolute WORST insurance experience we’ve ever had. Thank god my family is well versed in Healthcare as we all work in Healthcare. From the stack of reimbursements we are told we will receive from appointments that we had to pay out of pocket because this company doesn’t know how to educate their affiliates or vendors or whomever takes this dumb insurance. None of my doctors who were listed took this insurance are accepted now because of this change in third party benefits. Went from SNS to Optimed. The director also rudely had me on a meeting so staff could use this as a learning experience. I am well educated I my medications and the director was evidently not. DO NOT PUT YOUR MEMBERS ON THE SPOT AND TRY TO GASLIGHT THEM. I know my medication Wegovy was not the same as Ozempic, I told her that it is a WEIGHTLOSS medication. She proceeded to try and correct me while spewing out incorrect information about the FDA filing a new policy, or whatever it’s called, on the type of medication Wegovy was, which is wrong because it’s been listed as a weightloss drug since before I was prescribed in May 2023. They will literally tell you ANYTHING to get you in the door. This company has horrible management clearly. I now realize why the director never responds. All of you are also pissed off for the SAME reasons. They clearly need a new management and need to get organized. Hire someone else to better manage this company. Holy cow.

I canceled my policy after paying $3000 up front for a year, and waited 5 months for my reimbursement. It wasn’t until I received this survey with Dezera’s contact that it finally got resolved. Numerous people on your staff were no help. But Dezera helped me from her home in the midst of caring for her 2 sick children. She found the time and had it in her heart to help us. All the stars go to Dezera Unger

I was completely scammed by this company. Do not trust them. I am $40-$45,000 in debt because they didn’t pay any of my medical bills in 2024. When I first did this review I reached out and Tonya seemed to help me and I was very pleased but then it all went sour. I have gone to the Washington state health commissioner and Attorney General and have hired an attorney. Do not trust this company. At all!

I would like to give negative stars. Not once was I able to use this insurance. I never received cards to access this insurance. After 6 months, I received a call stating the company I used for said insurance was no longer providing service and they could switch me to another insurance and reimburse me for the 5 months since I paid in advance. I declined and explained why. Two days later they took $3588.00 from my account without permission. I finally got ahold of customer service, and they were "sorry" that it happened. They don't know how or why. They will put in a request for reimbursement but it will take 30 days. I am not hopeful that I receive this money back and am already out $3588.00 for the first payment. At best they are a terrible company with terrible service. At worst they are theives and liars. Stay away!

Terrible customer service, have called and called on an issue, was told someone would get back to me, that the issue would be taken care of. They haven’t called back and have not taken care of the problem! This has been going on for two months! I called to cancel my policy and have been told multiple times that it would be taken care of, that someone would call me back, they have not. Finally got through to someone else, they asked if I had submitted anything in writing (I was never told I needed to do that), but I had submitted an email. I forwarded that and still have not received a refund!

Jessica found a statement for a payment I made. The call got dropped midway during the conversation. I thought I would have to call back tomorrow. I am so happy that she took the time to find the statement afterwards and forwarded to my email. SHE ROCKS.

Liz was extremely friendly and helpful. She took her time to explain her answer to me. She’s a keeper!!