21st Century InsuranceReviews of 21st.com

I switched to 21st during the pandemic. At some point, they moved my account to Toggle, and recently it was moved back to 21st. Somewhere in the transfers, they attached a Toyota credit lien to a trailer I paid cash for years ago. Tried calling to resolve this error but after being on the phone for over 45 minutes with an agent in some other country who was not very competent at her job, I decided to spend the time looking for new insurance policies with other companies. 21st is not the same company it was years ago so time to find a new insurance company.

Their customer service has gone from a 5 star to a zero star every since they became affiliated with Farmers insurance. If you call their policy service line Monday through Friday, plan on a minimum wait of 25 minutes or more. I have been trying to speak to a person for over a week and have still have not been able to get a person. I just filed a complaint with the insurance commission. I'm trying to add a car and I am not able to do it online, so I have to speak to someone. On Monday I waited twice for over an 1 1/2 and then they disconnected the wait. I tried again Tuesday and after 2 hours, they disconnected the call. I tried again on Wednesday and after 1 hour, I had to hang up because my phone battery was going dead. Most of all, I do not understand why they tell you you have at least a 20 minute delay, when you have to wait for over 1 1/2 hour and last, why you get disconnected