About Qronge Reviews Epic Deals Blogs Contact Us Welcome aboard Qronge! QRONGE - Your Ultimate Companion in Exploring Nature's Beauty. At QRONGE, we are more than just a brand, we are a movement dedicated to reconnecting people with the natural world. Our electric bicycles are designed to be more than just a mode of transportation—they are your companions on the journey to discovering the breathtaking beauty of nature.
Qronge (qronge.com) has 193 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
qronge.com
Website
qronge.com
Category
Bicycles
Listed on Five Star Index
2026
About these reviews
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The company replied to 15% of reviews.
Latest
Most recent review: October 2026.
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Shipping was quick, bike was as advertised and so far has been a pleasure to ride.
TF
Tom F.
Love My Qronge Bikes
Very Good communication
Easy to Navigate Around the Web Site
Answered any questions I had quickly
Shipping Times where very good with great tracking
And the Price was wonderful
I will certainly purchase again if I ever need another E-Bike!!!
JB
Joan B.
Thunder ebike from Qronge
The EBIKE from Qronge has been an amazing joy to ride. My grandson is thrilled with the bike. We are having difficulties charging the battery after less than a year but are reaching out to support to see what we can do.
SB
Shawn B.
Qronge X1 spark L review
The bike is priced very affordably did take a little long to ship does arrive in two different boxes boxes the bike itself is very fast the only thing that I do not like about it is that it is not street legal or able to be titled in tagged easily the seat is very uncomfortable and that it does not have front headlights great customer support.
CU
Customer
TERRIBLE!!!
UPDATE 2: Qronge shipped us a new battery and that immediately remedied the problem with our dead dirtbike. It now runs perfectly! After 3 days, the front break broke clean off. The whole bracket just cracked. The aluminum and all busted in pieces with no wrecks or off-roading activity. I sent photos and customer service immediately sent us the replacement parts. While I was extremely upset about the hassle with customer service when our bike arrived dead on arrival, I have to admit that they have made things right. They are making sure that our bike works as it should and that means a lot to me. I am changing my review from 1 star to 4. I still wish that they would communicate with us during normal business hours instead of replying only to email in the middle of the night, but I do appreciate that everything is documented.
UPDATE 1 : Still not working. No working bike. They said they would replace the battery now.... I feel they need to give me my money back or send me a bike that works! If this ever gets resolved, I will update this but until I get WHAT I PAID FOR, I will spill all of the beans!
TERRIBLE!!!! NO CUSTOMER SERVICE AFTER PURCHASE. I HAVE A DEAD ON ARRIVAL DIRTBIKE AND I PURCHASED THE SPECIAL COVERAGE SO I WOULDNT HAVE TO DEAL WITH THIS BUT HERE I am! Bike arrived dead on arrival. Battery will not charge AT ALL. Company wants me to go buy a Multimeter tool and do electrical stuff MYSELF. They want me to disassemble the whole thing MYSELF. Power button does not light up blue ever. They respond to me through email once every 24 hours to remedy this situation. Nobody will talk to you! No remedy. No return shipping. No replacement battery NO WORKING PRODUCT AT ALL. NOTHING. If you purchase something for over $1200 the company should not be telling you to take the thing apart! Either replace this bike and take this one back or give me my money back if you aren't going to fix it! THIS IS TERRIBLE! My kid is crushed and here I am scammed out of $1200+. DO NOT BOTHER WITH THE EXTENDED COVERAGE AS YOU WILL STILL JUST GET 1 EMAIL every 24 hours! For $1200 the least you can do is TALK TO YOUR CUSTOMERS
Response from QrongeAug 6, 2026
Hi,
We're truly sorry to hear about your experience and understand how disappointing it must be when a d
We would like to clarify a few points for anyone reading this review. When a product arrives with a charging or electrical issue, our technical team first follows a standard diagnostic process to accurately identify whether the problem is caused by the battery, charger, controller, or wiring. While we understand this process can be frustrating, it helps us avoid sending unnecessary p
Regarding our response time, our support team communicates primarily via email so every troubleshooting step and warranty record is documented accurately. We strive to reply within one business day, although responses may occasionally take lon
The extended protection plan does not replace the troubleshooting process, but it does provide coverage for eligible issues once the cause has been confirmed. If a component is verified to be defective, we will provide the appropriate warranty solution in accordance with our policy.
Our goal has always been to resolve product issues rather than leave customers without support, and we remain committed to working with every customer until a solution is reached. We hope to continue assisting you through your existing support case and appreciate the opportunity to make this right.
— The Qronge Team
DW
Douglas W.
was easy to put together rides very nice
was easy to put together rides very nice
SS
Susan S.
I enjoy riding my Qronge mirage bike
I enjoy riding my Qronge mirage bike. I like the fact that it can fold in half for nice storage. It is nice and sturdy to ride. The mirrors that come with it are not the best and I probably will replace them.
DN
Danh N.
The bike delivered with missing item and no water proof DO NOT RECOMMEND TO BUY
The bike delivered with missing tail light broken pedal and i let it slide but also they didn’t say anything about water proof and all the ebike should be so i forgot and left my bike in the rain for like 5 minutes when i turn it back on it wont turn on and i requested a new screen to change if it will work and the bike still not turn on and the company do not helping and i also wait 3 month for the item to deliver and still im so piss DO NOT RECOMMEND TO BUY THIS EBIKE
Response from QrongeAug 3, 2026
Hi Danh,
We're sorry to hear that you feel this way and appreciate you taking the time to share your experience.
We sincerely apologize if your order arrived with missing or damaged parts. In such cases, our standard procedure is to provide replacement parts under warranty after confirming the issue. If there were any delays, they were due to the time required for replacement parts to become available and be shipped.
Regarding the water exposure, while our e-bikes are designed to withstand normal riding conditions and light splashes, they are not intended to be left in heavy rain or exposed to excessive water for extended periods. Water ingress can affect electrical components, which is why we asked to troubleshoot the display first before identifying the root cause and providing the appropriate solution.
We also understand that the delivery time did not meet your expectations. While we always strive to dispatch orders as quickly as possible, the final transit time is determined by the shipping carrier and may occasionally be affected by circumstances beyond our control.
Our team remains committed to resolving legitimate after-sales issues. If you are still experiencing problems with your bike, please continue working with our support team via email so we can complete the diagnosis and provide the most appropriate warranty solution. We appreciate your patience and the opportunity to make things right.
— The Qronge Team
