Virgil
I purchased the trike pro and was completely satisfied...
I purchased the trike pro and was immediately notified when it would be delivered. When I received it and had it assembled I noticed that there was a tear in the seat. I told them that I did not know if it came that way or if I may have dinged it. They immediately sent me a complete upgraded replacement seat. I took it out for its first test ride and within 0.5 miles, it has a master link break on the chain drive. I notified them and they sent me a link to puchase a complete set of chains and said if I send them a copy of my receipt they would reimburse me. I told them that I did not need any chain, but just master links. I purchased master links, sent them a copy of my receipt and was immediately credited to my account. I am very satisfied with the customer service I have received and so far am very happy with the performance of the QlifePro Trike.
Response from QlifebikeOct 1, 2026
Dear Valued Customer, Thank you so much for sharing your wonderful experience with your QLIFE Pro Trike! We’re thrilled to hear that our team was able to respond quickly, provide replacement assistance, and help resolve the issues with the seat and chain parts. Your recognition of our customer service means a great deal to us. We’re also happy to know that you’re enjoying the performance of your trike and have had such a positive experience with our support team. Thank you again for choosing QLIFE, and we hope your QLIFE Pro Trike brings you many more enjoyable rides!




