QlifebikeReviews of qlifebike.com

Great experience with support when a screw hole for one of the parts was broken, no issues with the bike, and it drives great

Our son saved to buy an e-bike, after lots of consideration, he went with this company. Within months of ordering and after many issues with the brakes (but trying to manage it on his own) we reached out because there was an error code that made the bike useless. Initially, customer service was helpful, told him to film himself doing a series of steps, and if he did that and it still didn’t work they would initiate a return. That’s where we are. We sent them what they wanted, it still doesn’t work. We’ve reached out several times and have received no response.

After multiple delays in the shipping of my son’s Christmas present, and the ETA consistently getting pushed back, I requested to cancel my order and get a refund. They partially refunded me the $15.89 protection fee! Where is the rest of my $800+ refund. I have received no response when reaching out. If I could give zero stars I would. Purchased the bike as a Christmas gift for my son in October! The bike was supposed to ship on or around 11/12. By 11/19, I had received zero communication from the company that my order had shipped. I sent an email, no response. I called, spoke with a nice customer service rep who told me she had reached out to see what was going on and that I should receive an email or a call within 24 hours with an update. No update ever came. I called again and was told by the same rep that my bike was now scheduled to ship on 11/24 and that I would receive an email on that date with tracking info. It is now 11pm on 11/24 and still no email indicating that our almost $900 purchase has shipped. These bikes are EXPENSIVE, there should be more care taken with your customers. I will be calling tomorrow and every day after until I get an update, my order shipped or a refund.

Great customer service! A great product as well. Very impressed with the quality of the Qlife E-bike and a great price!

Excellent customer service!

I have a QLife Spark that I bought with an extra battery. I have sent two emails about brake issues with no response back. Poor customer service after spending $1000.

The bike broke in a week. It has been 4 weeks and the customer service is non-existent.

Great company!! They respond so quickly and are glad to help with any issues you may have with your bike! I would rate this company 10 out of 10.