Nathaniel H.
The bike I bought was missing parts
UPDATE: I’m leaving the original review below as context for this update. After going back and forth with Qlife, they eventually made things right. Their solution was to have me send them back the bike battery (postage paid by them), and they sent me a brand new replacement bike. They had me keep the original bike, probably to save the cost of shipping it back. Ultimately, I wish they had been easier to deal with from the beginning, but I’m happy with how it turned out, and I have actually recommended Qlife to other people as the replacement bike and my son’s Spark have been great bikes with nearly 1,000 miles combined on them since we got my son’s bike in mid-April 2016. ORIGINAL REVIEW: The bike I bought was missing parts, had damage from the factory, and incorrect tire inflation pressure in the manual (TWICE what it should be, resulting in tire blowing off wheel). Now after a week of back and forth with China, I’m having to produce a video to show the factory defect. Also, they don’t tell you the payment is processed in the UK, so I got an additional “Foreign Transfer Fee” from my bank. I’m sitting here with a bike I paid over $1,200 for, and Qlife customer support is crazy slow to respond. If they don’t make this right, my new hobby might be making YouTube videos about their POS bikes.
Response from QlifebikeApr 27, 2026
Hi Nathaniel Hood, We sincerely apologize for the terrible overall experience and all the troubles you’ve encountered with your Qlife bike. We are truly sorry for the missing parts, factory defects, and incorrect tire pressure guidance in the manual that caused your tire to blow off the wheel. It should never have happened, and we take full responsibility for this oversight. We also deeply regret the long back-and-forth communication, delayed customer service responses, and the extra foreign transaction fee caused by undisclosed payment processing information. We completely understand your frustration after spending over $1,200 on your bike while being unable to use it properly. We truly appreciate your patience throughout this process. Our team has urgently prioritized your case, and we will streamline the verification process for your factory defect issue instead of causing you extra hassle. We will make every effort to properly resolve all your problems, provide you with a reasonable solution, and improve our product manuals, pre-shipment quality inspection and customer response speed. We sincerely hope to make this right for you and regain your trust. Thank you for your valuable feedback, which helps us fix our problems and improve our products and services. Please feel free to contact us anytime, and we will reply and assist you promptly.