Pyle AudioReviews of pyleusa.com

I bought a Pyle amplifier through Amazon. When I moved I tried to use the enclosed remote with the base. The remote control did not have an on/off button. I have never seen a remote without an on/off button. I requested a remote that worked. Was told there was nothing they could do because the warranty had expired. Had several conversations with support. not very helpful. I do not review too often, but I feel prospective customers should be aware of the lack of support after the sale. I do not feel it was a warranty issue, it was a product issue. How much does a remote that costs to send to a customer. There many positive things I could say about the product, but I choose not to, just like customer service

I bought a stand back in 2022 and didn’t put it together until recently and it was missing a part. I contacted the team and they found the part and shipped it to me. Danzel was very helpful and responsive.

Warranty process very streamlined. Little silly I had to write DEFECTIVE on my amp before we could continue but overall a good experience.

Great Price Pros;Nice little speaker, adjustable tones, the ability wire in additional speakers, and turn lights on or off separately from the power. Even has AM/FM radio with antenna. Con; Only thing I haven’t liked is the rattle it gets at higher level volumes. Wish lights were in modes so can customise their color and rythems.

Ordered 2 microphones and unfortunately one did not work out of the box. Emailed support, sent proof of purchase and a quick video showing the issue and a replacement showed up at my door in 4 days. Great customer service and the microphones operate as expected

I am writing this review as a customer from Italy, and I want to share my very positive experience with PyleUSA customer service. I contacted their support regarding a replacement glass basket for my NutriChef air fryer. Since I am based in Italy, finding the spare part in Europe was not easy. However, the customer service team took the time to investigate the issue, contact their warehouse and look for a solution instead of simply telling me that the part was unavailable. I would especially like to thank Jonel Tolosa, who handled my request with great professionalism, patience and kindness throughout the entire process. He kept me informed and followed up with the warehouse until a solution was found. What impressed me most was the willingness to help a customer located overseas. Despite being in Italy and dealing with a US-based company, I always received clear, polite and professional assistance. This is exactly the kind of customer service that makes a difference. It is reassuring to know that there is a company behind the product that is willing to support its customers even when a problem is not straightforward. I am also very happy with my NutriChef air fryer. It is an excellent appliance, works very well and I am very satisfied with its performance. A big thank you to Jonel and the entire PyleUSA support team for the excellent assistance! Greetings from Italy 🇮🇹 — and thank you again!

They are sending me exactly what I need, I just needed to provide them with some details and they got me exactly what I needed! Just what a busy business owner and single mom wants!

My 1st unit failed in a short time and I received the best response and service. The item turned out to be defective and in a timely manner the issue was solved with a new unit! I could not have received better service, thanks Doug