Pyle AudioReviews of pyleusa.com

Response from Pyle AudioApr 29, 2026

Hello, Thank you for reaching out, and I am sorry to hear about the issues you are experiencing with the speaker and remote, as well as the lack of response you have received. We understand how frustrating this must be, and this is not the experience we want for our customers. We will be reaching out to you within today to help walk you through the setup and address the issue with the remote so we can get everything working properly. Thank you for your patience. We look forward to assisting you and resolving this as quickly as possible.

Response from Pyle AudioJan 28, 2026

Hi Roger, Thank you for your feedback, and we’re sorry to hear you didn’t receive your bonus gift. We’re currently checking into the issue to better understand what happened. In the meantime, if you need assistance or have any questions, please don’t hesitate to reach out to our support team at 📞 1-718-535-1800 or 📧 [email protected]. We’re here to help! We appreciate your patience and the opportunity to make things right.

Response from Pyle AudioJan 13, 2026

Hi Rick, We’re glad to hear you liked the stereo amp and thank you for your support! We’re really sorry to hear you had trouble with the registration process. That’s not the experience we want you to have. Please reach out to our support team at [email protected] or call us at 1-718-535-1800, and we’ll do our best to make it right for you.

Response from Pyle AudioNov 3, 2025

Hi Deborah, Thank you for your feedback, and we’re sorry to hear that the floor flange kit wasn’t compatible with your setup. We understand how frustrating that can be, and we appreciate you giving the product a try. Our team is always working to improve compatibility details and provide better guidance during the shopping experience. If there’s anything we can do to help or if you have any questions about future purchases, feel free to reach out to us at [email protected] or call 1-718-535-1800.

Response from Pyle AudioOct 19, 2025

Hi MP, We’re sorry to hear about your frustrating experience and appreciate you taking the time to share this feedback. While we’re glad Louie provided helpful communication, it’s clear that our return and tracking process caused unnecessary inconvenience and we truly apologize for that. Our team is currently reviewing ways to streamline the order cancellation and return workflow so situations like this don’t happen again. Thank you for your patience and for giving us the opportunity to improve. If you’d like us to review your case further, please contact us at [email protected] or call (718) 535-1800 with your order details.

Response from Pyle AudioJul 19, 2025

Dear Bill, Thank you for your honest feedback, we’re really sorry to hear about your experience. We’re glad to know you enjoyed the sound and ease of setup, but we completely understand your frustration with the speaker issue, especially so close to the warranty expiration. While the standard manufacturer warranty is 1 year, PyleUSA offers an extended 3-year warranty for registered products through our website. If your product was registered, or if you’re unsure about its status, we’d be happy to look into it for you. Please feel free to contact us directly at [email protected] so we can try to help further. We genuinely value your support and would love the opportunity to turn this around.

Response from Pyle AudioMay 11, 2025

Hi Phyllis, Thank you for your feedback, and we’re very sorry to hear about the difficulty you had reaching us regarding your exchange. That’s not the experience we want our customers to have, and we sincerely apologize for the lack of response. We’d like to make this right—please reach out to us directly at 📧 [email protected] or call us at ☎️ (718) 535-1800. Our team is ready to assist you with the exchange and ensure it’s resolved quickly. We appreciate your patience and the opportunity to improve your experience.

Response from Pyle AudioApr 9, 2025

Hi Rick, Thanks for letting us know about this issue—we’re sorry your package arrived damaged. While we can’t control shipping conditions, we’re always here to help with anything else you might need. If you have further questions or concerns, feel free to contact us at 📧 [email protected] or ☎️ (718) 535-1800. We appreciate your understanding!