PurpleReviews of purple.com

I missed the 30-day return deadline for their seat cushion because I had to attend a critically ill family member. I made a good-faith appeal to Purple to make an exception. Instead was met with utter disregard and cruelty. So much for a company that brands itself as customer-oriented. Cold-blooded, heartless.

We have had the mattress for ~2 years is all and it is already sagging a lot and no longer providing the needed support which has resulted in back pain. I reached out to warranty as they claim a '10 year' warranty but they refused warranty.

This review is about the customer experience: Ordered a purple travel pillow, case and pillow case. Ordered these items and it took almost 2 weeks to arrive to Boston, MA. Package was neatly boxed. Missing was the pillow case. Logged on to chat, all automated and very impersonal. The paperwork platform made me fill out a claim for the missing item. Took about 15 minutes and then needed to wait for a specialist to email me. They made it seem like it was my fault. They would not send the new pillowcase any faster or provide any compensation for their missing item. It has been about 1.5 weeks since that claim was submitted and i have not recieved any shipping notification of the pillowcase. In the world of quick delivery, this company is behind. Their customer service is pretty atrocious. I am unable to use the pillow until the case comes, so who knows when that will be. For 175.00, the experience is NOT worth the purchase price. The pillow is nice quality, but i havent had the opportunity to put it to use. It has been about 1 month and counting.

Bought a purple plus with a headboard and foundation with premium setup. Two weeks later they came unannounced and we were not prepared. We had just moved. They said they would come back. After having to call purple numerous times, they returned two weeks later. It has been over a month by now. The two workers came in. We left them to their work. A little later they came down and frantically wanted me to sign off on their work. I insisted on going upstairs. I WAS SHOCKED! The mattress was extremely defective, with layers missing from it's core. The edges were rolled up with no material inside and the matress size was even wrong. Did I mention the grease smear from top to bottom? Not only that. The foundation was not assembled correctly and they stripped the bolts out of the headboard, leaving it flopping against the wall. I called emmediately and I was told "Oh that one doesn't look good" and then I was told I could not return the bed and frame. This was a 4000 bed, and I get the worst product and service in my life. This is a warning, purple has no quality control/quality or aconstructive service team. Looking into contacting the FTC

Please don't order from here ever. Agents lie over and over again and quality is garbage. Way to many other good companies for these products I should read reviews.

They have some of the best mattresses in the industry in terms of comfort. However, I've had numerous problems with faulty mattresses and multiple exchanges. Their warranty claims are all done through e-mail and they are a hassle. I've been sent from agent to agent and nobody will call you by phone, they will all ask to send an e-mail. This company has repeatedly refused to provide contact information for their Legal Department/General Counsel.

My purple mattress is 3 years Ole. It's hard uncomfortable dips in the center. Hurts your back what a waste of money. Totally false advertising. The place I got it wants 150.00 to come get it .

I bought a purple mattress in 2023 and it's been working great. I am a hot sleeper and this is the only mattress I've tried that doesn't leave me soaked in sweat! From reading some of the other reviews I was worried about sagging, but this hasn't happened to me yet. The mattress IS very heavy, and I wish it was thicker sometimes. I guess we'll see how it holds up after a few years. For now though, I'm happy with it.