PurpleReviews of purple.com

This purchase of this hi quality Mattress was a nightmare. I paid $10,000 for a mattress and a base. I hadn't heard from the company so I called them and they told me that I did not have an order for a bed or a frame only a pillow. That was the beginning of this nightmare. This is a high-quality mattress and the service that I got was unacceptable. I think I called them 10 times trying to figure out where my mattress was cause they had the wrong email address. I called the, delivery company and they did not have my second order I had to fill out a lot of paperwork to file a claim, I haven't received my mattress yet so I can't really say how good the mattress is. I just want everyone to know that if you do purchase a mattress from purple you will probably go through a lot of issues with this company. I am remodeling my home and I have purchased for many other companies and I have had no issues, but with purple I have, so just be aware of this company.

I wake up in pain every day. Don't waste your money. They give 100 nights, but they also say there's an adjustment period for your body. Big waste of money. I will not stop sharing my experience.

Absolute nightmare. Spent over 6k and received incorrect mattress and broken base. Over 2 months later and we don't have our products or our money back and having a hard time getting answers

I purchased the complete set, including the king mattress, protector, soft stretch sheets, Perfect Stay duvet and cover, and Freeform king pillows. I highly recommend that you DO NOT purchase any of these products! I felt more comfortable on my regular mattress with a 3-inch memory foam pad from Walmart. The pillows feel like rocks by the time you wake up, no matter how you adjust them. While the sheets initially feel amazing, they developed holes after just five months of use. I had to submit a warranty claim for the duvet cover because the zipper came off track. The replacement now has a section where the zipper fabric has detached from the cover. Additionally, the duvet gets extremely hot at night, regardless of the room temperature. Trust me, 100 nights is NOT enough time to properly test these products. Stay away unless you’re willing to reinvest in replacements every few months! After spending $3,343.08, I’m left with lots of regrets and no real recourse. I wake up every day with neck pain and headaches.

The pillow core will go flat right after the 100 night guarantee ends. They offer a one year warranty which is worthless. You’ll pay $200 for a pillow and constantly have to ask for new cores which they’ll only send you for a year. Meaning a $200 pillow last you a year… what a joke. I worked with management and they did nothing, do not waste your time. Listen to the other reviews, I should’ve.

Wouldn’t recommend anyone to sell there house with purple bricks. The sales person that comes to see you does an excellent job of signing you up. Once committed and paid your fee the service goes down hill.The online booking service is not suitable for everyone and trying to speak to a member of staff is difficult such a poor service. You also have to take out a lifetime legal membership and after 3 months it starts coming out your bank as a direct debit. Totally not needed. They keep your house on the market for 6 months then if you want to register again you have to pay another fee.

The Purple pillow is made for a 300lb man or heavier, the Purple mattress isn’t that much better! Huge fail and a lying marketing scheme. If you want the BEST pillow AND mattress look no further than Casper!! I had my entire spine replaced at my neck and went through almost $2,000 to find the RIGHT pillow for my neck and thank God I finally found the Casper pillow, y’all have no idea what I had to go through to find not only the best pillow for my spine but the best mattress too! Once you own anything Casper you’ll never buy anything else, for sure! No lie, ask me any questions you have and for the record Purple junk, no, I don’t work for Casper.

I purchased a Standard Queen-Sized Purple Mattress on December 25, 2023 from Amazon.com for $1,018.93 as a Christmas gift for myself. At first, the mattress was great, don't get me wrong. But, for the past couple of months, I have been waking up with tremendous pain. As of about a month and a half ago, I woke up with my right thigh completely numb. I am a right-side sleeper so this only leads me to believe that the mattress is at fault. And, to make matters worse, 3 or so weeks ago I woke up with my upper back being numb!!! To this very day, I am experiencing numbness on my right thigh and upper back as well as tremendous pain with soreness and aching, so now I need to look into talking with my healthcare provider to see what needs to be done to resolve this mess that has been caused by a faulty mattress. Mind you, I've never had something like this happen to me before, and I am a perfectly healthy adult, according to my Drs. Anyways, I contacted Purple via email to see if there were any options they could provide me to either replace or refund this mattress. I spoke to a representative by the name of "Christopher G." Christopher asked me to send photos of my mattress, mattress tag, and the base that I am using for the mattress. I sent all of this to Christopher, just to receive a response that my claim is denied. I explained to Christopher that I am a full-time first responder who needs good rest to make sure I am well-rested to do my job correctly, and that this mattress is causing a huge deal of pain. Christopher responded by basically saying there is nothing he will do, which makes me as the consumer of a $1,000+ mattress feel cheated out, and blatantly lied to, since Purples' marketing claims all of these wondrous things about their mattress. It really goes to show just how little Purple cares about its' customers, and how they don't back their product when it fails. I am super disappointed, and am hoping for a resolution before I go to my bank and reverse the transaction for this mattress, which I don't want to do since I want to give Purple one more chance to make this right.