Puritan's PrideReviews of puritan.com

I've been a customer for years and have never had issues with product, shipping or customer service - until now. May 18 placed a substantial order and after 2 weeks, no update for shipping. Called CS and they said they were going through some type of system change and apologized and said order would go out in 2 days. 3 days later called again and they said order had been shipped even though it showed pending in system. 2 days later called again and they said it had not shipped and they did not know when it would be going out. I told them to cancel the order and they said they couldn't. I told them that I would give them 2 more days to get the order shipped otherwise I would file a complaint with my credit card company. 2 days later they provide a tracking number saying that order was shipped. 3 days later I get an update from UPS saying that the order was never delivered to UPS and that it was still in Puritan's possession. The day after that UPS finally received the items for shipping. It appears that Puritan put a tracking number in the system to keep me appeased and didn't ship the products out the first time. I finally received the items - but now have decided not to do business with this company any longer due to the way that they treat loyal customers.

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Ordered from this site over a month ago. They charged me but never shipped the items. Called 10 days ago to ask for a refund. They said that was not possible because the order was processed and it was "system issue". I have already bought the items elsewhere and don't need them now. Puritan's Pride says the items will arrive In the next 10 days, but still no tracking info. I disputed the charge with my credit card.

Been a customer for years. Company has a good assortment of products at reasonable prices. But the company's IT is among the worse I've seen on-line. I would get notices saying a product is back in stock, but when I ordered, it was still OS. Currently a link to Menu is not working. On an outstanding order I have, one screen says it shipped last week. Another screen says it hasn't shipped yet. It makes one wonder if the quality control on the products is as sloppy as that of the tech side.

I order from them all the time. I haven't had any problems and the shipping was fast.

12 days ago I placed an order for $377.00. You tell me twice the order can not be processed. Why tell me Puritans is still in business at all if they cannot ship any orders? I am furious. I don't know where to go to get my supplements now. I cannot trust this source any longer. I must assume Nestlé has put you OUT OF BUSINESS! I am letting everyone know what has happened. Just announce the business closure to the public NOW. Stop leading us on. I boycott ANYTHING NESTLE TOUCHES ANYWAY. Pathetic. I bet your slave labor call center workers will not be paid, since company cannot fulfill any orders. They told me it is because of the Nestlé acquisition. This was the worst online shopping experience I have ever had. Do not pretend to be in business. Do not accept any orders. Send the workers home.

Puritan has been my supplement provider for a while and has served my needs, but this latest experience is beyond the pale. I placed my order with the standard arrival date of 5-6 days and that was 2 weeks ago and IT STILL HASN'T SHIPPED! So now I'm out my money (they refused to cancel the order and refund it) and don't have my supplements with no ship date in sight. I have called "customer service" and got nowhere. I will never order from Puritan's Pride again!

I closed my account with Puritan's Pride after ONE order. They have my email address, but yet they start sending me SNAIL MAIL Cards and Magazines. I NEVER Signed up for ANY of this crap. I hate companies that waste Paper, Man-power making the crap and fuel delivering JUNK MAIL that will only add to the trash, when I didn't even give them permission. IF they were a decent company, they would see that I am on the DMA (Direct Marketing Associations) Do not Mail List. They also ADD (OR CURRENT RESIDENT). That just shows what an ARROGANT and INCONSIDERATE Company they are. I am just glad I was smart enough not to give them a phone number. AVOID AT ALL COSTS!!! Stick with companies that respect how you want to be communicated with AND Mother Earth!!!