Puritan's PrideReviews of puritan.com

What happened to this company? I have been a customer for many years but after my last order I will no longer be ordering from Puritan. Days went by and order not processed. When I contacted them the representative said order had been processed and I should get it within 1-2 days. Never got it. Contacted them again and again was told that it has been processed and will be receiving order within 1-2 days. Guess that is the standard lie they tell all customers. Already reported this purchase to my credit card company for a refund. i found a better site that values their customers and actually delivers super fast.

Placed an order. Received a confirmation email. Never received order. Called and chatted with customer service. They could care less. They claim the order was never placed despite the confirmation email. Horrible customer service. Beware!

I've bought stuff from this company for years ... something has changed. They start sending me stuff on "auto-ship" which I never asked for (I never use auto-ship for anyone); when contacted they just say "send it back - no problem. We'll credit your account when we receive it...just drop it off at UPS"....The only problem, 'dropping it off at UPS' cost $25. WATCH OUT for this issue!

My complaint echoes another complaint - have been a loyal customer for decades then Nestle took over theyre now just horrid - was forced to change password - lost all my points and customer status level - now website is down and cant even order imo they will rue the day this change was made - very dissappointed

Where do I start! Horrible customer service. Logistics is unable to ship product with the correct address label. My wife has spent hours, literally hours trying to get her orders delivered to the proper location. When they print their shipping label they always leave part of the address off and UPS states they cannot deliver.

I have been a customer for over 20 years. Since Nestlé took over items are constantly out of stock and favorites are no longer available. So disappointing. Amazon and Vitamin World are. Ow my go to shop.

Never again!

Have been using Puritan's Pride for a extremely long time, they are the BEST!! They are basically the only vitamins I use. Thank you so much Puritan's Pride!!