Puritan's PrideReviews of puritan.com

I have ordered from puritan pride for several years with no problems. Back in December 2025 my credit card and email was hacked and someone ordered from puritan with my credit card. I try several times to resolve the issue but they didn’t help me. I cancel my subscription and will never order from them again. Poor customer service.

Puritans pride is now owned by the Carlyle group. A private equity company that is only interested in PROFITS. Avoid this and all other businesses owned by private equity. They are plunderers and Carlyle among the worst

Most of the vitamins I have purchased from them over the years have titanium dioxide and magnesium stearate in them. One is an anti-cancer agent, and the other is for color. Both are linked to harmful side effects and should not be added to vitamins that are being ingested for health reasons. I have thrown out hundreds of dollars worth of vitamins because of that reason.

Well where do I start , to purchase an item and pay is extremely easy, however when your order does not turn up the fun begins, I called and called and never got through , the website to contact them is absolutely rubbish , You guys need to spend some money on you website , make it more user and customer friendly I did get through eventually on the phone and a refund was done straight away so that is great. Shame I never got to try your products as they came highly recommended "…………

They offer some decent deals sometimes on a good selection of decent quality products. What gets me though, is I'm a savvy shopper that uses web browser cash back plug ins and over multiple orders with them, they always find a way to not pay the cash back. Once was a full $100 off $100 or more coupon I "won" and once they wouldn't honor it I had to return the order. Also, more recently, on an 18% cash back order... Regardless, every time they try to say I'm using an ad blocker but I always have it completely disabled and it's *ONLY* Puritan, out of all the cash back offers I use, who finds a way EVERY time to weasel out of what they offered to motivate me to buy from them. This is extremely deceitful and is sad as I would like to support an old school America company like this. They may try to comment to say nicely that "you can't use ad blockers", but again, every time I make sure to jump through all the right hoops, they still never pay and when I contest it I always get the lame "ad blocker" excuse when *no other companies* do this to me! Very disappointing!

I have ordered from Puritan's Pride for years, but will not order from them again. I placed an order that I was supposed to receive by 12/31. From the tracking info, I could tell that the package was bogged down & hadn't gone anywhere for several days. Another order was processed on 1/15, but now one of the items I ordered was no longer available. And to top it off, when I called several days later because I never received a tracking #, found out that even though I was provided an order #, the order was never placed. So, then another order was placed & I finally received it 1/28. The third order was supposed to be sent expedited shipping due to the previous delays, but it was not. It was sent regular mail via UPS. I think Puritan's Pride is a good company & has a good product, but their customer service has suffered greatly in recent years. Most of the reps are very hard to understand & have a hard time speaking understandable English.

I ordered vitamins online. They charged my card but I never got an order confirmation. I called and they said the order did go through and gave me an order number. A couple of days later I noticed that the charge was gone from my card. I emailed the company. The website says that you will get a response in 48 hours. I emailed on 10/2/19 and was finally contacted on 10/8/19. The woman said that the order was never completed and she would help me place a new order and give me free expedited shipping for my trouble. She then told me my total would be $37 more for the same product I had ordered originally. She did correct that and gave me my new total. When I got the email confirmation for my order it was more than what she told me because I was charged for the shipping. I checked my card and sure enough, it included the shipping charge. I have been ordering vitamins from them for years with no issues but I will never order from them again. Absolutely horrible customer service.

I order Organic Neem oil on 8/21/18, my order arrived 8-10 days and instead of my neem oil i received a box of pistachios. I called customer service and they said i can keep the pistachios and will re send my order! Its 9/5/18 and still not got my order. I called customer service again and said i should give it 5 more days. By the way i threw the Pistachios away because the were not fresh and taste funny.