Puritan's PrideReviews of puritan.com

In the past, this company was my "go-to" for vitamins and supplements. Recently it seems that the items I need are always out of stock. I have found a very good competitor with similar items at a fair price.

Been a customer for years. Company has a good assortment of products at reasonable prices. But the company's IT is among the worse I've seen on-line. I would get notices saying a product is back in stock, but when I ordered, it was still OS. Currently a link to Menu is not working. On an outstanding order I have, one screen says it shipped last week. Another screen says it hasn't shipped yet. It makes one wonder if the quality control on the products is as sloppy as that of the tech side.

I have no problem with the products themselves. ITS THE UNSAFE & DANGEROUS TO THE ENVIRONMENT PACKAGING! Unless I'm personally placing my order with an agent, It says on my account to NOT use anything but paper. My orders come with a box full of 100s of STYROFOAM magnetized peanuts or that giant plastic bubble wrap anyway! Not only are those peanuts an environmental hazard because they're not recyclable "neither is the plastic" they're A CHOKING HAZARD for my gkids and pets. And good luck getting the peanuts out of the box into your trash can! They stick to EVERYTHING, your hands, your clothing etc, so its really easy for some not make it the can. You won't even know there's some stuck to the wall, cabinets your sleeves etc. I shouldn't have to REPEATEDLY personally ask PP to NOT use those products. By now EVERYONE knows its our duty to do what we can to help the environment. But the biggest impact will mostly come from big business/manufacturing etc, who can switch to using recycled paper, cardboard etc on a large scale. How can ordinary citizens do their part if we're being ignored and not given the option to say, I want environmentally safe packaging. It makes no sense to me that PP can use just paper wrap if requested but continues to use other unsafe packing materials like STYROFOAM PEANUTS & plastic bubble wrap! Whats up with that? Its not like they ASK US what type of packaging we prefer. They could EASILY just switch to recycled brown paper for ALL of their packaging. So hey everyone please be sure your paying attention to the packaging being used for all of your online orders. None of them will change to environmentally safe products unless WE THE CONSUMER demand it...PS also start holding restaurants accountable for the billions of tons of unrecyclable/styrofoam single use to go packaging they use. Either bring your own to go box or ask them to wrap your order in foil or paper.

I wish their sales were true sales and not the buy 1 get 1 free. Just be fair and charge the right price for a single bottle instead of the jacked up prices. People continue to fall for it and I shake my head. Over the years, so many items have been discontinued that I no longer can rely on them as my go to source. Vitacost is a better company to buy supplements from and their pricing is just plain fair. No smoke and mirrors.

Its difficult to do online order sometimes when I want to revise or remove my order. My cart still displays the former order so will just end up with the previous one. And difficult to get through the phone!!!!

Sometimes vitamin capses are received melted together. Hard to get apart without them coming open. Some wasted.

I have been waiting for months for the Green Vitamins which have been out of stock. They finally appeared on an order form and I purchased five bottles. A week later i was advised that they are out of stock and they will be provided when they arrive or I can be refunded. These are every day vitamins. Why be out of stock for MONTHS of Vitamins? They are a Vitamin wholesaler.

This is an open letter to Puritan's Pride. I have used Puritan's Pride many years and APPRECIATE the fact your manufacturing plant is in the USA. As you may have noticed, I have tapered off my purchases. The buy 1, get 2 free, or buy 2 and get 5 is an ever changing gimmick with each catalog. I keep the catalogs and am amused at the per bottle average pricing that changes up or down according to the deals. I like to buy fresh products and having to buy 5 at a time is excessive. I am finding other USA companies that have standard pricing PER BOTTLE and no sale gimmick to intimidate my intelligence. I am getting prices from them comparable to having to buy 3 or 5 bottles from you. I'm sure this marketing method is working for you or else you wouldn't be trying to trick people. I'll still purchase several of your products in the future since I like them a lot. Sorry to be negative but you did ask for my honest opinion. Thank you.