Puritan's PrideReviews of puritan.com

Been a customer for 40 years. Now everything is out of stock at puritan.com, unless you buy from Puritan via Amazon at inflated prices. Looks like my relationship with them is over.

Have used and been pleased with Puritan for years. Now, cannot reach them.

Where to start? I did not do my due diligence on my purchase, made on 14th July, & believed the products were coming from the UK. Initially, I was sent the wrong product. Their customer service took weeks to eventually agree for an exchange with a "free return"... Except I had to pay upfront and they would refund me the cost. The cost was £25.75. As it had taken so long, before returning the products, I advised them that I had changed my mind, I needed the product asap and as they wouldn't send me the new products without first receiving the wrong ones back, I wanted a refund and would source them elsewhere. I also made this clear on the accompanying returns note in the parcel. The products were returned and arrived with them some time in August. A week or so later, I received a shipment notification - they had proceeded with the exchange. I messaged them advising of the error, they said there was nothing they could do. I asked for the refund of my cost of postage. This took a few weeks of back and forth, once a day, until I eventually received the £25.75. Then a parcel arrived - they'd sent me the same incorrect product. I returned the products again, for £25.75, to be refunded. Some time in October with regular messages from me, I received the cost of the products back. Then I started to message about the cost of return of the second parcel. I was told it had been sent and may take 30 days to appear. At the 30 day mark, I was told to contact Paypal, they were wiping their hands of the situation. Paypal had no record of the money being sent and stepped in to send the £25.75 on 4th December. Mistakes happen but the once-a-day messages, from a different person each time, no one taking responsibility or apologising for the hassle and ultimately for Paypal to have to step in.... made it an incredibly difficult experience. It was a terrible experience lasting almost 5 months which is just ridiculous.

This company has gone down the crapper... Terrible customer service, constantly out-of-stock on a multitude of products, and their automation is a mess.

Like many people here, I've been a customer for close to 50 years and over the last year I cannot get products. I've been forced to find another reliable source and feel like I've lost a good, trustworthy friend. I'm using Vitacost and their products are superior and are consistently available and delivered within 3 or 4 days. So, like others, I'm saying goodbye to Puritan!!

It's a shame. They had great products and service. I've been with them for years. Now every time I need something, even basic supplements, they're out of stock with no explanation. This has been going on for some time now, but getting progressively worse.

Sad that Puritans Pride is not really useable anymore. I’ve used them for 38 years with never a problem. I just tried to order 6 basic vitamin supplements and all say Out Of Stock Did they get sold? What a loss.

I too have used Puritan Pride for over 25 years- in the last 3-4 months- everything I tried to order is "Out of Stock"- with no time frame for being back in stock, Whatever is happening at PP- they are going to lose all their business trying to do business this way. After reading the other reviews- I didn't bother to call them- I'm just going to find another source that's reliable.