PUREPLUS Reviews | Read Customer Reviews of pureplusfilter.com

PUREPLUS Reviews | Read Customer Reviews of pureplusfilter.com

PUREPLUS reviews

206 approved reviews, newest moderated first

Preston C.
Aug 23, 2024
Glad we were able to find the right…
Glad we were able to find the right company to provide the filters we needed. The price was right, and the order process was easy.
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Herb W.
Aug 18, 2024
Great product
I’ve been using pure plus water filters on several of my refrigerators for many years. They work reliably and are a high-quality product.
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Katie C.
Aug 6, 2024
This product does not work
This product does not work. I wasted money for no reason. Don’t buy this product.
Response from PUREPLUSAug 8, 2024
I am very sorry for that. Our customer service team has already contacted you. And I have reported your case to the factory to improve product. Life is already challenging, and I am truly sorry for the unpleasant experience we have caused you.
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Frodorico
Aug 6, 2024
Good stuff!…
The air and water filters for my fridge fit well, better than original I believe in thickness and layers for the air filter. The price was much lower than the manufacturer’s price and shipping was quick!
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Seth G.
Aug 4, 2024
PUREPLUS = Pure aggravation, plus unneeded expense
As others reported, the filters don't fit correctly, and the company doesn't respond. Using Pureplus on my fridge caused me an $85 service-repair call. Steer clear. Update: 8/13/24 When I responded to Pureplus's Trustpilot reply, I repeated my request for a refund and assistance with the $85 repair cost their destructive filters caused. They didn't acknowledge my refund request, and said I should try reinstalling. Their Trustpilot response — "we will do our best to resolve the issue for you" — was purely cosmetic. Please note the company's fine print on its website: "In order to receive a full refund, the customer must return the merchandise in brand new condition, unopened, unused, undamaged condition; unless confirmed defective." How is a customer supposed to know how hopelessly defective Pureplus products are without opening or using them?
Response from PUREPLUSAug 8, 2024
Hi, Could you please provide your order number? I haven't received any emails from you, not even in the spam folder, so there might be some misunderstanding. Please contact our customer service at [email protected], and we will do our best to resolve the issue for you. So sorry for any inconvenience caused. Have a nice day~
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Linda S.
Jul 28, 2024
Works well
Order arrived quickly in perfect condition. Installed & working fine.
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Ricardo A.
Jul 26, 2024
Pureplus don't stand by their product.
I have a Wholehouse water filter system. One of the blue canisters developed a crack and water pours out. Sent several emails to Pureplus with no response asking to purchase one blue canister so I can have the system working again. There are no parts in their website for purchase in case something goes wrong like me. It's very disappointing that they don't stand by their product and support a customer.
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Scott
Jul 16, 2024
I received the wrong filter
I received the wrong filter. I got more then I was supposed to and there all wrong. I want a refund! Scott cook 2282824261
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