PUREPLUS Reviews | Read Customer Reviews of pureplusfilter.com

PUREPLUS Reviews | Read Customer Reviews of pureplusfilter.com

PUREPLUS reviews

Showing 39 reviews with 1 star · Clear filters

Eneida H.
Oct 21, 2026
The two filters didn’t fit my system
The two filters didn’t fit my system. I contacted the listed e-mail regarding a refund. I have not received a response. It’s been a week since I sent the e-mail.
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Alisha F.
Sep 2, 2026
Water Cooler Disappointment
I ordered a water cooler. The delivery was quick where it arrived in a week. I was excited only to find out what arrived wasn't the model I ordered and looks like I ordered from Ikea! I opened the box by cutting down all corners peeling it like a banana so don't see any way of returning. I'm trying to stay positive making it a project by putting it together and finding ways to cover the cracks. Wish me luck on if it actually works. If doesn't, I wasted my money buying and going to Home Depot for parts.
Response from PUREPLUSSep 8, 2026
We sincerely apologize for the confusion and disappointment with your order. We understand how frustrating it must be to receive a product that does not match what you expected. Our customer service team will reach out to you to look into this issue and help resolve it as soon as possible. Thank you for bringing this to our attention, and we appreciate the opportunity to make this right.
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C.O.
Jun 2, 2026
Terrible Customer Service & Sent Wrong Producr
They don’t respomd timely. They sent me the wrong product. They failed to replace or refund my order.
Response from PUREPLUSJun 3, 2026
We sincerely apologize for the inconvenience and frustration you have experienced. Our customer support team will continue to follow up on your case and work toward a resolution regarding the incorrect product and your refund/replacement request. Thank you for bringing this to our attention, and we appreciate the opportunity to make this right.
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Liza S.
Jun 1, 2026
They sent the wrong filters
They sent the wrong filter size. I was sure that I ordered another filter than the ones they sent me. Now they won't ship the correct filter and are asking me to try the ones they sent but they are a smaller size and I won't be able to lock them in. It's been a difficult experience trying to get the correct filters I needed for my Samsung fridge. Don't recommend this company. Poor customer service.
Response from PUREPLUSJun 1, 2026
We sincerely apologize for the inconvenience and frustration this situation has caused. Our customer support team will continue to follow up on your case and work with you to find a satisfactory solution as quickly as possible. Thank you for your patience, and we appreciate the opportunity to make this right. 🙏
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Stephen Van De W.
Jan 17, 2026
No help from support
No help from support I still have not received any help
Response from PUREPLUSJan 19, 2026
We’re very sorry for the inconvenience caused. Our customer support team has been notified and will contact you shortly by email. Please keep an eye on your inbox (and spam folder just in case). Thank you for your patience.
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Joni M C.
Dec 1, 2025
Missing a filter
Missing a filter. Only came with two different filters in the bundle.
Response from PUREPLUSDec 17, 2025
We’re very sorry for the inconvenience this has caused. Our customer service team has already reached out to you by email to help resolve the missing filter issue.
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Nairb
Nov 27, 2025
No customer service
No customer service. Was sent the wrong filters with my order. The "Contact Us" link on the website only gives the option to email. I have done this several times, requesting the address to send but have yet to hear a reply. The window to return is 7 days for no reason and 30 days otherwise. Can't rate the filters otherwise as they sent me incompatible
Response from PUREPLUSNov 28, 2025
We’re truly sorry for the trouble you’ve experienced. We checked and couldn’t find any emails from you, and we’d really like to help. Could you please contact us at [email protected] with your order number? We’ll make sure this is resolved for you as quickly as possible.
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Jorn H.
Nov 25, 2025
I purchased a box of these filters and was completely disappointed.
I purchased a box of these filters (Model: CRF-950-Z) for backups when the ones I had ran their course. Out of the four filters, one lasted about a week, some of the others lasted a bit longer, with the longest being one month. The water never really tasted fully filtered like the name brand ones. They always had problems filrtering a whole batch of water. Again, I can't get over the poor taste of the water. ABSOLUTE WASTE OF MONEY!
Response from PUREPLUSNov 28, 2025
We’re very sorry to hear about your experience with the CRF-950-Z filters. This is certainly not what we want for our customers. We’d really like to help make this right — could you please contact us at [email protected] with your order number? Our team will do everything we can to assist you and resolve the issue.
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