PUREPLUSReviews of pureplusfilter.com

Ordered a new filter and received cat litter box wipes instead. It about a week to contact your company but when you finally contacted me back you did make it right and sent the new filter I originally ordered. Have only been using for about a week, so don’t know if it works yet for my application.

It took a long time to receive the product.

After ordering the wrong part, I tried to contact customer service multiple times to return and reorder. which took almost 2 weeks. It was only until I reached out via Facebook that anybody acknowledge the request. Once customer service reached out the next day, the situation was resolved. However, this had already left a very bad taste.

I haven't received the product yet.

Long delay in availability for my replacement filter. The website didn't give any indication that it was out of stock and I was not notified about the issue. I had to email them asking for a status update.

Well unit originally wanted they said the filters were discontinued so got duped into buying upgraded model that doesn't work as well as the model I wanted, and when it didn't preform as well according to the meter on the faucet emailed and was told thats how it works even though the circumstances they brought up were erroneous. Still haven't received extra filters that were paid for.

Slow response (about 10 days) in receiving confirmation of shipping and tracking number. Slow response to question about product (12 days) once received. Having a phone number to call from the beginning could have remedied all these issues.

**This issue was resolved - thanks so much. I was told to place order & send in my tax exempt certificate & the Invoice would be redone without the tax. I've sent multiple emails with no response from email or telephone number. Very frustrating you don't have a telephone number! However, the office is very satisfied with the product itself.