PurePathReviews of purepathshop.co

The Pure Path pet hair removal glove is a hoax. It does NOT work as shown on their website. In order to pick up any pet hair, you have to rub extremely hard, and then with your fingernails pull the hair out of the glove. A complete waste of time and energy. As for the company, they did respond to my concern fairly quickly. They asked for a video which I provided and then asked for access to my Google drive. I highly doubt I will get any positive outcome from them. SO PLEASE DO NOT WASTE YOUR MONEY!!

I have bought and tried everything to remove dog hair from rugs, carpets, beds and couches, and PurePath is hands down the best product I have tried. With two large dogs that shed, I use it several times a day. The amount of hair it removes is unbelievable. Anytime a dog owner comes over, I demonstrate how effective the PurePath mitt is, and they end up ordering one. Highly highly recommended!!!

⚠️ BUYERS BEWARE – Their “money-back guarantee” did NOT work as advertised in my experience. PurePath advertises its product with a money-back guarantee, which was one of the reasons I felt confident ordering from them. Well, the glove DOES NOT remove the pet hair as advertised. I sent PurePath a VIDEO showing the sofa full of hair BEFORE using the glove, me actually using the glove, and the sofa AFTERWARDS with the hair still there. So what happened to the advertised money-back guarantee? Instead of giving me a full refund, they offered me **30%**. I refused. Then they came back offering **50%**. Seriously? I paid 100% for a product based on THEIR promises. The product doesn't perform as advertised, I provided the video evidence THEY requested, and now I have to negotiate to get my own money back? A “money-back guarantee” means very little if, when a customer actually asks to use it, they are offered only a fraction of their money back. I have all the emails and video evidence documenting this experience. Think carefully before ordering.

It's been three months now and I still haven't received the items I ordered, even though they're available for purchase!!! When I ask where the items are, I get the reply, “Sorry, we'll ship them right away.” And now they do not respond to email’s.

Appalling customer service. Only delivered part of the order, took the full balance, refused refund or return. Customer service are arrogant and don't listen, and absolutely will not agree to a refund or return. One of the worst companies I've ever had the misfortune to deal with.

SCAM! Stay away from them! 7 days after placing order still no shipping and just "preparing order". Seriously???! No help for resolution from customer care either. Have asked for refund.. Will be interesting to see if they are at least efficient with that!

The product is good. Not as good as in the videos but surprisingly it gets the job done. Had to wait two months for delivery tho

I will not buy again, and the product quality or lack thereof is not the reason. First, this "American co." makes and ships from China. Very misleading. That's reason enough to not buy again, but I'll offer more reasons. Their shipping process is a clown show, tracking is often unavailable, and it takes a minimum of 3 weeks post-payment to receive what one has paid for, if you receive it at all. Do I think PurePath set out to cheat people? No, I don't. Their customer service is responsive and polite, but that isnt helpful when the product that was paid for WEEKS ago is still overseas. If a company can't effectively manage its shipping process or accommodate the number of orders it receives, then that company shouldn't take payment from customers. Either the product should go out the door w/in 24 hours of payment, or dont take the payment until you can deliver what was promised. Avoid what is essentially a Chinese company HQ'd in the States for appearance and customer service reasons. Just avoid PurePath altogether, call VISA, MC, or whichever card service you used to buy their product, and challenge the charge so that the card can deal with PurePath. When enough people call VISA and complain about this company failing to deliver on paid-for product, VISA will eventually refuse to do business with them.