Pure Health LLCReviews of purehealth100.com

Response from Pure Health LLCJun 29, 2012

Hi Kathy, Thank you for your comments! We always appreciate when customers give us information on how we are doing! We did have some delays in sending your order and it looks like it was delivered on 5/19/12. 9400110200881374949736 First-Class Mail® Delivered May 19, 2012, 5:25 pm As far as the credit card charge, it looks like your card was authorized on April 28th however we didn't charge the credit card until your order shipped. Please let us know if you have any other questions or concerns. I look forward to hearing from you! You can reach me at [email protected] or by phone at 1-888-323-9355. -Dorene

Response from Pure Health LLCJun 29, 2012

Hi Karen, Thank you for your comments! We appreciate it when customers let us know how we are doing. As you know, we experienced some delays in shipping last month. However, I was able to track your order and it appears it was delivered on May 18th. Here is the tracking information: 9400110200883378180139 First-Class Mail Delivered May 18, 2012, 10:28 am Please let us know if you have any questions or concerns. You can contact me at [email protected] or call us at 1-888-323-9355. Thank you for your order! -Dorene

Response from Pure Health LLCJun 29, 2012

Hi Vickie, Thank you so much for your comments! We appreciate customers who let us know how we are doing. I tracked your shipment and it looks like your order was delivered on 5/19/12 via the US Postal Service. Here is your tracking information: 9400110200882374640333 First-Class Mail® Delivered May 19, 2012, 11:37 am Please let us know if you have any questions or concerns! You can contact me at [email protected] or call us at 1-888-323-9355. -Dorene

Response from Pure Health LLCJun 26, 2012

Please accept our apologies for the delay in your order shipping! Regarding the charges to your credit card, if you ordered using your credit card through our shopping cart, we do not charge your card until your order ships. If you ordered usinig Paypal, they do withdraw funds immediately, this is their policy and we have no influence over that. We are a fairly small company that has been providing 100% pure coffee bean extract and other 100% pure supplements with outstanding service to all our previous customers. The recent Dr. Oz segement on 100% pure green coffee bean increased our business by over 5000% in less than one week and we have worked double shifts seven days a week to increase our staff and get all orders out in the order they were received. Dorene 888-323-9355 [email protected]

Response from Pure Health LLCJun 26, 2012

Susan, thank you for your review! Please accept our apologies for the delay in getting your order shipped! Regarding the charges to your credit card, if you ordered using your credit card through our shopping cart, we do not charge your card until your order ships. If you ordered usinig Paypal, they do withdraw funds immediately, this is their policy and we have no influence over that. We are a fairly small company that has been providing 100% pure coffee bean extract and other 100% pure supplements with outstanding service to all our previous customers. The recent Dr. Oz segement on 100% pure green coffee bean increased our business by over 5000% in less than one week and we have worked double shifts seven days a week to increase our staff and get all orders out in the order they were received. Dorene 888-323-9355 [email protected]

Response from Pure Health LLCJun 21, 2012

Thank you for placing your order with Pure Health! I apologize that you haven't received your order yet, but wanted to let you know that it takes 24-28 hours to process your order then approx. 3-5 days for your order to be shipped. After your order processes you can call us and we will provide you with tracking information. However, due to our product being advertised on the Dr. Oz Show, we have had some setback in shipping times. Thank you for your patience, Samantha 1-888-3BE-WELL [email protected]

Response from Pure Health LLCJun 21, 2012

I was very sorry to read about your experience with our company. We were very backed up by the volume of orders we received after our products were featured on the Dr. Oz Show. I am very sorry that you have not received your order. I apologize for any problems and if you would like to speak with a customer service specialist about a refund we have many new people responding to emails and calls. Samantha 1-888-BE-WELL [email protected]

Response from Pure Health LLCJun 21, 2012

I was very sorry to read about your experience with our company. We were very backed up by the volume of orders we received after our products were featured on the Dr. Oz Show. I am very sorry that you have not received your order. I apologize for any problems and if you would like to speak with a customer service specialist about your order we have many new people responding to emails and calls. Samantha 1-888-BE-WELL [email protected]