Pure Health LLCReviews of purehealth100.com

Response from Pure Health LLCJun 21, 2012

I was very sorry to read about your experience with our company. We were very backed up by the volume of orders we received after our products were featured on the Dr. Oz Show. I apologize for any issues you’ve had with your order and if you would like to speak with a customer service specialist about your order we have many new people responding to emails and calls. Thank you for your patience. Samantha 1-888-BE-WELL [email protected]

Response from Pure Health LLCMay 7, 2012

George, I was able to confirm your order and it is out for shipment (meaning you may not have received a tracking number yet - this will happen when the Post Office receives and scans your package). You ordered 10 on this particular order - is the the correct amount? Please let me know and we will be sure to accommodate your requests. Thank you for your patience - we appreciate your business! Kind regards, Nancy

Response from Pure Health LLCMay 7, 2012

Kathy, Please let me personally apologize for your frustration. It is our normal policy to ship wihtin 24 hours of receipt and we are currently working diligently to pack the huge influx of orders we received on the 26th and the following few days. The orders we received as a result of the show far exceeded what we normally do in six months! Since we were not aware Dr. Oz would be speaking about Pure Green Coffee Bean, we were not able to staff up prior to the show to accomodate the surge in orders, however, in the last week alone, we have quadrupled our staff and are working double shifts, seven days a week to ensure all orders go out as quickly as humanly possible. We anticipate being caught up with all order by the end of this week and back to our regular schedule of shipping orders out within 24 hours of receipt. Thank you and we hope you can appreciate our sitaution at this time. Kind regards, Nancy

Response from Pure Health LLCMay 7, 2012

April, Thank you for your comment and we sincerely appreciate your patience. We are working diligently to pack the huge influx of orders we received on the 26th and the following few days. The orders we received as a result of the show far exceeded what we normally do in six months! Since we were not aware Dr. Oz would be speaking about Pure Green Coffee Bean, we were not able to staff up prior to the show to accomodate the surge in orders, however, in the last week alone, we have quadrupled our staff and are working double shifts, seven days a week to ensure all orders go out as quickly as humanly possible. We anticipate being caught up with all order by the end of this week and back to our regular schedule of shipping orders out within 24 hours of receipt. Thank you and we hope you can appreciate our sitaution at this time. Kind regards, Nancy

Response from Pure Health LLCMay 7, 2012

Linda, Thank you for your comment and your patience! We are working diligently to pack the huge influx of orders we received on the 26th and the following few days. The orders we received as a result of the show far exceeded what we normally do in six months! Since we were not aware Dr. Oz would be speaking about Pure Green Coffee Bean, we were not able to staff up prior to the show to accomodate the surge in orders, however, in the last week alone, we have quadrupled our staff and are working double shifts, seven days a week to ensure all orders go out as quickly as humanly possible. We anticipate being caught up with all order by the end of this week and back to our regular schedule of shipping orders out within 24 hours of receipt. Thank you and we hope you can appreciate our sitaution at this time. Kind regards, Nancy

Response from Pure Health LLCMay 7, 2012

Amy, Please let me apologize for your frustration and the inconvenience this has caused you. Your order is scheduled to go out within the next two days. We are working diligently to pack the huge influx of orders we received on the 26th and the following few days. The orders we received as a result of the show far exceeded what we normally do in six months! Since we were not aware Dr. Oz would be speaking about Pure Green Coffee Bean, we were not able to staff up prior to the show to accomodate the surge in orders, however, in the last week alone, we have quadrupled our staff and are working double shifts, seven days a week to ensure all orders go out as quickly as humanly possible. Thank you and we hope you can appreciate our sitaution at this time. Kind regards, Nancy