Pure Health LLCReviews of purehealth100.com

Response from Pure Health LLCMay 7, 2012

Jeanne, Thank you for your comment and your patience! We are working diligently to pack the huge influx of orders we received on the 26th and the following few days. The orders we received as a result of the show far exceeded what we normally do in six months! Since we are the only on-line retailer to offer a 100% Pure Green Coffee Bean Extract and we were not aware that Dr. Oz would be speaking about Pure Green Coffee Bean, we were not able to staff up prior to the show to accomodate the surge in orders, however, in the last week alone, we have quadrupled our staff and are working double shifts, seven days a week to ensure all orders go out as quickly as humanly possible. Your order is scheduled to go out today or tomorrow (depending upon our mail pick up time). Thank you for your patience and we hope you can appreciate our sitaution at this time. Kind regards, Nancy

Response from Pure Health LLCMay 7, 2012

Marco - did you move to Surfside Blvd? If so, your order has been changed and will be shipped to this address. If not, please provide your new address to me via e-mail at [email protected] and I will be sure to get this corrected for you. I apologize for the miscommunication and hope this will alleviate your concerns! Thank you! Kind regards, Nancy

Response from Pure Health LLCMay 7, 2012

Hi Micki, Thank you for your comment and your patience! We are working diligently to pack the huge influx of orders we received on the 26th and the following few days. The orders we received as a result of the show far exceeded what we normally do in six months! Since we were not aware Dr. Oz would be speaking about Pure Green Coffee Bean, we were not able to staff up prior to the show to accomodate the surge in orders, however, in the last week alone, we have quadrupled our staff and are working double shifts, seven days a week to ensure all orders go out as quickly as humanly possible. Thank you and we hope you can appreciate our sitaution at this time. Kind regards, Nancy

Response from Pure Health LLCJun 26, 2012

Thank you for your review! Please accept our apologies for the delay in getting your order shipped! We were inundated with a HUGE increase (about 5000%) in orders and subsequent calls and e-mails since the Dr. Oz segment. We had no idea the segment was planned and we honestly had NO idea the response we would receive. We worked multiple shifts to ensure all orders are sent out in the order they are received as well as responding to all inquiries as quickly as humanly possible. Dorene 888-323-9355 [email protected]

Response from Pure Health LLCJun 26, 2012

Kelly, thank you for your review! Please accept our apologies for the delay in getting your order shipped! We were inundated with a HUGE increase (about 5000%) in orders and subsequent calls and e-mails since the Dr. Oz segment. We had no idea the segment was planned and we honestly had NO idea the response we would receive. We worked multiple shifts to ensure all orders were sent out in the order they are received as well as responding to all inquiries as quickly as humanly possible. Again, please accept our apologies for the delay in shipping your order! Dorene 888-323-9355 [email protected]

Response from Pure Health LLCJun 26, 2012

JoAnn, thank you for your review! Please accept our apologies for the delay in getting your order shipped! We were inundated with a HUGE increase (about 5000%) in orders and subsequent calls and e-mails since the Dr. Oz segment. We had no idea the segment was planned and we honestly had NO idea the response we would receive. Please let us know if there is anything we can do for you! Dorene [email protected]

Response from Pure Health LLCJun 21, 2012

Thank you so much for ordering with Pure Health. We appreciate your patience. If you have any questions on your orders or would like more information on products, please feel free to call or email us. Samantha 1-888-3BE-WELL [email protected]

Response from Pure Health LLCJun 21, 2012

Thank you for ordering with Pure Health. I can assure you that our products are the 100% pure. Unfortunately due to the sudden and high influx of orders around the time of the airing of the Dr. Oz Show all of our orders were set back as we didn't have the manpower at the time for the volume of orders. If you would like any information on your orders, please call or email and we'll be happy to help! Samantha 1-888-3BE-WELL [email protected]