Pure Health LLCReviews of purehealth100.com

Response from Pure Health LLCMay 7, 2012

Catherine, No need for a bad feeling, although I completely understand your frustration with the situation. We are legitimate and your order has been packed and you will receive a tracking number as soon as your package is scanned by the Post Office. At the time you placed your order, we had no idea Dr. Oz was going to speak about Pure Green Coffee Bean and the result it would have on our business. Please be assured we have plenty of product available and the backlog is simply due to accommodating the sheer volume of orders that have been placed. The orders we received as a result of the show far exceeded what we normally do in six months! Since we were not aware Dr. Oz would be speaking about Pure Green Coffee Bean, we were not able to staff up prior to the show to accommodate the surge in orders, however, in the last week alone, we have quadrupled our staff and are working double shifts, seven days a week to ensure all orders go out as quickly as humanly possible. We anticipate being caught up with all order by the end of this week and back to our regular schedule of shipping orders out within 24 hours of receipt. Thank you and we hope you can appreciate our situation at this time. Kind regards, Nancy

Response from Pure Health LLCMay 7, 2012

Kaydee, I have looked up your order and it is in the system. It has been packed and you will receive a tracking number as soon as the Post Office receives and scans it. Please let me apologize for the inconvenience as we are working diligently to pack the huge influx of orders we received on the 26th and the following few days. The orders we received as a result of the show far exceeded what we normally do in six months! Since we were not aware Dr. Oz would be speaking about Pure Green Coffee Bean, we were not able to staff up prior to the show to accommodate the surge in orders, however, in the last week alone, we have quadrupled our staff and are working double shifts, seven days a week to ensure all orders go out as quickly as humanly possible. We anticipate being caught up with all order by the end of this week and back to our regular schedule of shipping orders out within 24 hours of receipt. Thank you and we hope you can appreciate our situation at this time. Kind regards, Nancy

Response from Pure Health LLCMay 7, 2012

Thank you, Barb, for your comment! You are correct about shipping times! We have consistently shipped within 24 hours of receipt of order until the Dr. Oz segment aired and we are working diligently to pack the huge influx of orders we received on the 26th and the following few days. The orders we received as a result of the show far exceeded what we normally do in six months! Since we were not aware Dr. Oz would be speaking about Pure Green Coffee Bean, we were not able to staff up prior to the show to accommodate the surge in orders, however, in the last week alone, we have quadrupled our staff and are working double shifts, seven days a week to ensure all orders go out as quickly as humanly possible. We anticipate being caught up with all order by the end of this week and back to our regular schedule of shipping orders out within 24 hours of receipt. Thank you and we hope you can appreciate our situation at this time. Kind regards, Nancy

Response from Pure Health LLCMay 7, 2012

Paul, Your order currently shows Janesville street - is this correct? If not, please e-mail me at [email protected] and I will be sure to correct your order. We will take care of this for you! I apologize for the delay in responding to you, we are working diligently to pack the huge influx of orders we received on the 26th and the following few days. The orders we received as a result of the show far exceeded what we normally do in six months! Since we were not aware Dr. Oz would be speaking about Pure Green Coffee Bean, we were not able to staff up prior to the show to accommodate the surge in orders, however, in the last week alone, we have quadrupled our staff and are working double shifts, seven days a week to ensure all orders go out as quickly as humanly possible. We anticipate being caught up with all order by the end of this week and back to our regular schedule of shipping orders out within 24 hours of receipt. Thank you and we hope you can appreciate our situation at this time. Kind regards, Nancy

Response from Pure Health LLCJun 21, 2012

Thank you for your order with Pure Health! Unfortunately, we were blindsided by our product being shown on the Dr. Oz Show and had no idea what to expect after the show aired. We were given no notification to prepare and have the prodcts on hand. We were even linked to his site without being made aware before hand. We are greatful for the business, but it did make a mess of our ordering and shipping process. Thank you for your patience. Samantha 1-888-3BE-WELL [email protected]

Response from Pure Health LLCJun 21, 2012

Thank you for ordering with Pure Health! Unfortunately when the Dr. Oz Show aired we weren't given any information that he was going to show our product or that he was going to link our product to his website. After his show aired, we were hit with such a large volume of calls and emails for orders that we didn't have the manpower on hand to handle it all (we do now). This created a lot of set backs in shipping times. It usally takes 24-48 hours to process the order once it's ordered, then 3-5 days for shipping after that. If you have any questions about your order, please feel fee to contact us. Samantha 1-888-3BE-WELL [email protected]