The purchase went very smoothly. PureHealth was kind enough to email me to let me know they were backlogged; however, no predicted date of shipment was given and I have not heard anything else from them on either product I ordered. So I can't say they are horrible; however, not rating real high as of yet.
Respectfully,
LI
Liz
I'm still waiting for my order 2.5 weeks later
I ordered the pure green coffee bean extract capsules a couple weeks ago and I'm still waiting for them to come in the mail. I recieved an email letting me know that they'd be coming soon and they were backed up due to the DrOz show which why i bought them as well but I'm really getting impatient now.. hope they're worth it
JR
Jessica R.
Satisfactory
My order has been delayed because of the influx of orders they recieved due to Dr. Oz's endorsement of Green Coffee Extract. However they did an excellent job of keeping me posted and assuring me that they are working around the clock to get my order to me ASAP. I sincerely appreciated that.
VS
Very S.
Said it was instock...two weeks later still don't have it!!!
I'm very sad I ordered my product it said it was in stock...and two weeks later i still don't have it. Very sad and dissapointed
DI
Disappointed =.
Where is my product?
I was very excited to see the GREEN COFFEE EXRTRACT was in stock as the normal vendor I use didnt have it yet. I ordered it on 4/30, however my product STILL hasnt shipped due to high volume experienced by this company. I am very disappointed and am going to order from my other speedy vendor.
DH
diane H.
Easy to order, but no tracking or shipping info.
It doesnt say when it is shipping, even an approximate date, and it has been a week since it was ordered. I emailed and asked about tracking info, and have not received a response from that yet, but received this email. Customer Service seems to be all about getting the money but not in the delivery of the goods or services.
MB
margaret B.
still waiting for my order unsatisfied
I am still waiting for my order which I would cancel and get my money back if I could.. the wait is unacceptable especially if you have people working 24/7 .... I don't think I will ever order from here again... never received my order and am tired of waiting.. It's cheaper in the store anyway. should have just went to the store and bought it... whatever!!!!!
Response from Pure Health LLCMay 7, 2012
Margaret,
I apologize for your frustration - we are a fairly small company and these types of growing pains can be difficult to bear - especially for our customers such as you. We hope that you can find it in you to be patient and understanding and know that we are doing everything humanly possible to rectify the situation. We anticipate being caught up by the end of this week and hope that we can retain your trust at that time. Thank you/
Kind regards,
Nancy
SL
Scott Lairson, A.
VERY SLOW in getting product.
I would like to give a review of the product, but still haven't received it. I was told would take about 5 days or less to receive. It's been 2 weeks and STILL no product. Hope I didn't loose my $25 investment!! Doesn't make me trust product when can't even get it!!!
Response from Pure Health LLCMay 7, 2012
Scott,
Thank you for your comment. I have looked up your order that you placed on April 27th and you are correct, it has not shipped out yet and for this please let me personally apologize. Please be assured, you have NOT lost your $25 investment! :) The orders we received as a result of the show far exceeded what we normally do in six months! Since we were not aware Dr. Oz would be speaking about Pure Green Coffee Bean, we were not able to staff up prior to the show to accommodate the surge in orders, however, in the last week alone, we have quadrupled our staff and are working double shifts, seven days a week to ensure all orders go out as quickly as humanly possible. We anticipate being caught up with all order by the end of this week and back to our regular schedule of shipping orders out within 24 hours of receipt. Thank you and we hope you can appreciate our situation at this time.
Kind regards,
Nancy