Danielle R.
Hello
Hello, kitten was sent covered in fleas and ticks. Kitten also had green discharge from his eyes and unexplained blue dye to his fur around his private areas. Kittens eyes were closed shut on the second day requiring an ER visit. I repeatedly asked for documentation, informing the team that I was at the ER. I was informed days later that it was attached to the crate; however, it provided minimal information. Diarrhea was reported prior to kitten departure, no information was given on clinical diagnosis. Kitten presented with continuing diarrhea and required deworming immediately. The company made little effort in involving new owner in choose of airport, day, or time. A text message was provided and it was assumed that new owner would find a way to pick up kitten; regardless of informing company that personal circumstances, work, and a 2 hour drive prevent new owner from picking up kitten prior to airport closing. No communication was provided on the day kitten was set for departure, nor did company ensure that the kitten was picked up safely. The kitten appeared unkempt and covered in dirt. It was clear that the kitten was neglected. An unfortunate amount of money was spent to ensure kittens health; however, the kitten is now highly loved and has been rescued from a very dangerous and unfortunate process that I fear is occurring to many other kittens sold by PureBred Kitties. While reviews ensured the legitimacy of the company prior to purchasing kitten, I believe further investigation is needed.
Response from Purebred KittiesJun 18, 2025
Hi Danielle, We’re truly sorry to hear about your experience and want to begin by saying how deeply we appreciate the care and dedication you’ve shown to your kitten’s health and well-being. It’s clear they are now in a loving home, and for that, we’re sincerely grateful. What you described is far from the standard we hold ourselves to. At PurebredKitties.com, we partner only with verified breeders and have taken major steps—especially in recent years—to strengthen health screening, pre-travel vet checks, travel protocols, and communication. The experience you had is unacceptable and not representative of what we aim to provide. To clarify for potential adopters: All kittens today are thoroughly vet-checked, dewormed, and documented before travel, and come with a health guarantee and secure travel arrangements. Updated protocols require full documentation to be shared digitally and reviewed with clients prior to travel. We offer Adoption Specialist support to personalize airport selection, travel timing, and safe handoffs—but we understand this was not your experience, and we apologize. While our platform facilitates the connection between families and breeders, we take full responsibility when those connections fall short of expectations. We understand how stressful this must have been. While no response can undo that stress, we are taking your feedback seriously and using it to continue improving accountability across every level of our process. If you haven’t already been in contact with our leadership team, we encourage you to reach out to us at [email protected] so we can formally review this case. Your voice matters, and we want to make this right. Thank you again for advocating for your kitten and for bringing your concerns forward. Warm regards, The PurebredKitties.com Team