Purebred KittiesReviews of purebredkitties.com

Response from Purebred KittiesSep 2, 2025

Dear Grace, We are very sorry to hear about your experience and the health challenges your kitten has faced. At PurebredKitties.com, we deeply care about the well-being of every kitten we place, and we take situations like this extremely seriously. Every kitten from our breeders is required to undergo veterinary checks, vaccinations, and health screenings before travel. We also provide a written health guarantee to all families. If health concerns arise, we always encourage immediate contact with our team so that we can work with you and your veterinarian to address the issue as quickly as possible. We sincerely apologize if you did not receive the level of communication and support you expected. That is not the standard we aim for, and we want to make this right. Please contact us directly so we can review your case and find a resolution together. Your feedback is very important to us, and we are committed to improving communication and support for all of our families. Warm regards, The PurebredKitties.com Team

Response from Purebred KittiesAug 25, 2025

Dear Carol, Thank you for sharing your experience—we’re truly sorry to hear about your concerns. At PurebredKitties.com, our priority is always the health, safety, and well-being of every kitten, as well as full transparency with our families. To clarify: PurebredKitties.com is a U.S.-based platform that works with a carefully selected network of breeders, both domestic and international. All breeders we collaborate with must meet strict health, welfare, and ethical standards, and kittens travel only with proper documentation, vaccinations, and care to ensure they arrive healthy and safe. Regarding deposits: once a kitten is reserved, the non-refundable deposit secures that kitten and covers immediate veterinary and preparation costs. That said, we understand that clarity is essential, and we regret if you felt any part of this process was not explained clearly enough. We respect that families may prefer to adopt from breeders located only in certain regions, and we’re always happy to accommodate these preferences in advance. Our team is here to answer any questions about breeders, locations, and transportation before a reservation is finalized. We truly value your feedback, as it helps us continue to improve communication and transparency for future families. If you’d like, we would be more than happy to speak with you directly to review your case and see how we can assist further. Warm regards, The PurebredKitties.com Team

Response from Purebred KittiesAug 18, 2025

Dear Richard, We’re truly sorry to hear about your experience and we deeply understand how upsetting this must have felt. At PurebredKitties.com, our mission is to connect families with healthy, well-socialized kittens from verified, ethical breeders, and we take concerns like yours very seriously. To clarify, PurebredKitties.com is a U.S.-based platform—not a direct breeder. We carefully vet every breeder we work with, requiring health checks, documentation, and genetic standards for every kitten. All kittens are sent with health records and guarantees, and our Adoption Specialists are here to provide updates and personalized guidance throughout the process. Regarding deposits and transportation: deposits are non-refundable only once a kitten is reserved, because immediate veterinary checks and preparation begin. However, if a kitten ever becomes unavailable, deposits are refunded. Transport costs are always discussed in advance, but if you felt there was a change in communication, we want to personally review your case to ensure clarity moving forward. What matters most is that every kitten arrives healthy, safe, and ready to become part of your family. We’d love the opportunity to speak with you directly to resolve this situation and restore your confidence in us. Please reach out to our support team or schedule a call with one of our Adoption Specialists so we can assist you right away. We truly value your feedback—it helps us uphold the level of care and trust that families expect when welcoming a new kitten home. Warm regards, The PurebredKitties.com Team

Response from Purebred KittiesAug 6, 2025

Hi Anne, We’re very sorry to hear about your experience and the challenges you faced after your kitten’s arrival. No pet parent should have to start their journey with a hospital stay, and we’re glad to hear she is now safe in your care. We also want to address your concerns about travel origins and communication. While some of our breeders are based in the U.S., others are located internationally, including in Ukraine. Kittens from these breeders travel with licensed animal couriers and under veterinary supervision to meet international import requirements. That said, you are absolutely right—this should have been communicated clearly before you completed your purchase, and we regret that you did not have this transparency. We also take your concerns about unreturned calls, missing documentation, and pedigree fees seriously. This is not the level of service we aim to provide, and we will be reviewing your case internally to ensure proper follow-up and resolution. If you’re willing, we’d like to connect directly to address your missing certificate and any outstanding questions. Please reach out to [email protected] with your order details so we can assist you personally. Your feedback helps us identify where we need to improve, and we sincerely thank you for bringing your experience to our attention. Sincerely, The PurebredKitties.com Team