At Purebred Kitties, we connect you with carefully vetted breeders and manage the entire process from reservation to arrival so you can adopt with confidence, not uncertainty; we were built to solve the real problem of risky, confusing online kitten searches filled with fake listings and poor transparency, and once you reserve a kitten, we coordinate with the breeder, remove it from the market, and handle all logistics to ensure a smooth, secure rehoming—our mission is to make purebred kitten adoption safe, transparent, and reliable by working only with responsible breeders, providing a clear structured process, and managing everything from start to finish so you’re never left guessing and can bring your new companion home the right way.
Purebred Kitties (purebredkitties.com) has 632 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
purebredkitties.com
Website
purebredkitties.com
Category
Shipping & Logistics
Location
Dover, Delaware
Listed on Five Star Index
2026
About these reviews
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The company replied to 76% of reviews.
Latest
Most recent review: October 2026.
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We love our cat and she arrived, but communication was very poor and they added over $2000 in secret hidden fees after the $1050 non-refundable reservation fee. They made a lot of promises that they didn’t keep (sending photos, FaceTime calls to see the cat, working within our budget, recording the cat within 2 weeks). I would recommend buying from one of the many other companies, as this company was very difficult to work with.
Response from Purebred KittiesSep 16, 2025
Hello There,
Thank you for sharing your feedback. While we are happy to hear that your cat has arrived safely and is loved in your home, we are very sorry that the process did not meet your expectations. Clear and transparent communication is a cornerstone of our service, and we regret that you experienced challenges along the way.
To clarify, PurebredKitties.com partners only with verified breeders worldwide and requires full veterinary checks and documentation for every kitten. The initial reservation fee is non-refundable because it immediately secures your kitten and covers breeder and veterinary preparation costs. Any additional costs—such as travel, nanny services, or breeder fees—are always meant to be communicated up front, and we are disappointed to hear that you felt this was not clear in your case.
We never want families to feel misled, and we are continuously working to improve how we set expectations around costs, communication, and updates. We would like the opportunity to review your experience in detail and ensure no family feels the same frustration.
Your input helps us grow, and we truly hope your cat continues to bring love and joy to your family for years to come.
Warmly,
The PurebredKitties.com Team
KM
Kim M.
This was the most amazing experience
This was the most amazing experience! I’ve never bought a pet through a service long distance before but the availability of the breed I had searched for and the absolutely fantastic customer service calmed all my fears!!! I just picked up my kitty at the airport and the flight nanny was wonderful. I couldn’t recommend Purebred Kitties more!!!!!!
LC
Lucy C.
Communication breakdown
There was little communication. I understand that you have breeders from all over and trying to coordinate getting them to their new homes. I’m really upset over the videos. My videos were of this poor kitten playing with a toy she CLEARLY HATES. It’s the same toy, she has little interest in it (almost scared of it) and I have 3 videos that could clone each other except she’s a little bigger.
I had no communication with anyone after my first phone call. Went nearly 2 weeks without hearing from anyone. Letting me know that the owner was on vacation would have helped. I didn’t know travel plans had been made. Do you think you might want to share that with me?
I never felt like Purebred wanted my business. Lack of communication, lack of seeing the kitten, videos she looked so uncomfortable but I felt passed around and the only human I talked to was the first day. I withdrew my application a week ago. I’ve wanted one of these kittens since I was 12 (I’m 56 now) so please know how much I wanted her. Her room is ready and everything.
Just wish communication would have been better
Response from Purebred KittiesSep 16, 2025
Dear Lucy,
Thank you for sharing your honest experience with us. We deeply regret that communication did not meet your expectations and that you felt unsupported throughout the process. We understand how meaningful this adoption was for you, especially since you’ve been waiting for a kitten like this for so many years. Your disappointment is completely valid, and we are truly sorry that we did not provide the reassurance and clarity you deserved.
To clarify, PurebredKitties.com works with trusted breeders worldwide, and coordinating travel, updates, and care can be complex at times. However, that should never result in you feeling left out of the process or uncertain about your kitten’s well-being. You are right—proactive communication about breeder availability, travel updates, and more consistent, personalized videos should have been provided.
We are taking your feedback seriously and using it to strengthen our update process so families feel fully informed at every step. If you are open to it, we’d love to connect directly and see how we can make this right for you—whether that’s providing clearer updates, helping you match with another kitten, or simply addressing your concerns personally.
Your trust matters greatly to us, and we sincerely hope you will allow us the opportunity to rebuild it.
With care,
The PurebredKitties.com Team
LP
Lauren P.
Poor communication, but amazing kitty
I wanna give a higher rating, but I feel I can't, honestly. Truthfully? I'd probably go through them again if there's a very specific breed I want to adopt. But the communication throughout the process was really terrible. I was never sure who I was supposed to be communicating with. I was told my adoption specialist would be someone named Jane, but then I couldn't get in contact with her at all. I tried every email that was provided to me, and every single time, I kept getting an automatic responses telling me that the email I was trying to contact wasn't valid and I couldn't reach it. Then I was later told that I was supposed to be connecting with someone named Marie. I figured maybe I couldn't get through because it was the wrong person, but I got the same thing when I tried to contact Marie next. Email is invalid and can't recieve mail. When it came to pick up, I got some back and forth that was very confusing there, too. I was told to get her from cargo pickup, which is a separate building, but the emails I received told me to get her from the terminal. I tried to verify which it was, and I was told it would be the cargo building. I go to pick her up, and she's not in the cargo building. She was in the terminal. We're also not sure exactly where she came from? We heard she was coming in from Philidelphia. Then we heard Deleware. Then Philidelphia again. Then when we picked her up, all of her paperwork was in Ukrainian?? Very confusing. I was able to communicate a bit with Kim throughout the process, and she was great. Very nice, very patient. At the end of it all, we did get our little kitty, though. She's healthy, and beautiful, and I absolutely love her SO much. So, end goal was achieved, and it was overall not an absolute horrible experience. I just really wish the communication would get sorted out. Adopting a pet online is a nerve wrecking experience, especially if you've never done it before. Open and definitive communication would help a lot with that. As stated before, though, I'd still probably go through them again if I was looking for a very specific breed.
Response from Purebred KittiesSep 16, 2025
Dear Lauren,
Thank you for taking the time to share your detailed experience with us. We’re so glad to hear that your kitten arrived healthy, beautiful, and has already become such a loved part of your family—that’s always the ultimate goal. At the same time, we sincerely apologize for the communication challenges and confusion you experienced along the way.
You are absolutely right that adopting a kitten online can feel stressful, and clear, consistent communication is essential in helping families feel secure throughout the process. The issues you described with email delivery, conflicting travel details, and unclear pickup instructions are not the standard we strive for. We’re actively improving our communication systems to ensure every adopter knows exactly who their Adoption Specialist is and receives timely, accurate updates without confusion.
We also understand your concern regarding paperwork. PurebredKitties.com works with trusted, verified breeders worldwide—including both U.S. and international partners—so occasionally documents may reflect their country of origin. However, every kitten is fully vet-checked, cleared for travel, and covered by health guarantees.
We’re grateful for your honest feedback because it helps us strengthen our process. And we’re especially thankful that, despite the frustrations, you still feel your experience ended positively with a wonderful new family member. Please know that if you ever decide to adopt again, we would be more than happy to personally guide you through the process with improved communication and support.
With appreciation,
The PurebredKitties.com Team
JP
Jean P.
Total Runaround on Vet Records
There are very good things about this site. If you want a purebred kitten you won't find choice like this locally. Our experience with choosing and recieving our kitten via flight nanny was great, and he is gorgeous and well socialized with a wonderful personality. But he didn't have veterinary records or passport wen he arrived and because he had an upper respiratory infection those were critical. It's been a total runaround trying to get them. Supposedly the airlines lost them, but we were told numerous times they'd been recovered and would be sent the next day. All we get now is silence and we still have no records, my vet is not happy. Just be straight with your customers I have no clue why we were continually misinformed.
Update: we did finally receive vet paperwork. I would upgrade to 4.5 stars only the communication problems drop this from 5. Our kitten is the absolute best!
Response from Purebred KittiesSep 16, 2025
Dear Jean,
Thank you so much for sharing both your positive experience and your concerns. We’re thrilled to hear that your kitten arrived healthy, well-socialized, and with such a wonderful personality—that’s exactly the kind of joy we want every family to experience.
At the same time, we sincerely apologize for the communication challenges you faced regarding your kitten’s veterinary records. You are absolutely right that accurate, timely documentation is essential—especially when a kitten is under the care of a new vet. While airlines can occasionally misplace paperwork, you should never feel misinformed or left without clear updates. We take full responsibility for ensuring our communication matches the level of care our kittens receive.
We’re glad to hear the records ultimately reached you, and we appreciate your willingness to update your review once the issue was resolved. Your feedback is helping us improve how we coordinate with airlines and breeders to prevent similar delays in the future.
We’re grateful you trusted PurebredKitties.com, and we’re so happy your kitten has become such a beloved part of your family. Should you ever adopt again, we’d love to provide you with a smoother, five-star experience from start to finish.
Warm regards,
The PurebredKitties.com Team
SA
SHAKOOR A.
Bengal Kitten with brown tabby seal mink coat
I recently bought a 4 month old bengal kitten. (Her name is Susie. She is 5 month now). I am absolutely in love with my kitten!. She has a beautiful seal mink coat with light brown tabby pattern. She is in excellent health, very well-socialized, and has a sweet, affectionate temperament. She is very playful and so full of personality.
Her coat is absolutely stunning super silky, her eyes are bright, and she shows every sign of being raised with exceptional care & love before coming to me.
She is very intelligent and smart. I was amazed to see that she learned to use auto cleaner robot-4 litter box on the very first day. She is a very clean animal.
Susie is such a joy to be around. She has already become part of the family, and I couldn’t be more happier! I highly recommend this breeder.
MB
M B.
Very hard to navigate between sites and…
Very hard to navigate between sites and back.
Response from Purebred KittiesSep 16, 2025
Dear Backus,
Thank you for sharing your feedback. We’re sorry to hear that navigating between our sites felt difficult—we know how important it is for the adoption process to feel simple and stress-free. Our goal is always to make the experience as smooth as possible, from browsing available kittens to completing your adoption.
We’re actively working on improving navigation and streamlining our platforms so families can easily find the right kitten and complete each step with confidence. Your input helps us identify where to improve, and we truly appreciate you taking the time to let us know.
If you’d like, our Adoption Specialists are always available to guide you directly, answer questions in real time, and make the process much easier without having to switch between pages.
Warm regards,
The PurebredKitties.com Team
TW
Tasha W.
So far the experience has been great
So far the experience has been great? They have sent one video of the kitty I paid the deposit for andI decided she needed a companion and they are doing great at accommodating the travel plans.
Highly recommended!!
I will update through the process!!
