PupsClosetReviews of pupscloset.com

I live in Australia and bought 2 XXL harnesses for my German Shepherds. Not only are they are adjustable to fit, also well made and so easy to put on. My dogs look totally stunning in them with that extra touch of having their names attached. Would definitely recommend as you won't be disappointed.

I placed my order at the end of July and it is not yet on the shores of the United States. I would've appreciated a heads up before ordering that it would be on a slow boat from China. It was supposed to be a gift for someone. I have emailed with no response and have tried to chat online with an invisible presence. I have received no response from the company. I had thought it would be great to support a small business and that they would be more responsive, not in hiding.

Ordered 6 collars on 8/7/2021. Supposedly shipped from China on 8/15/2021. No movement from China since that date. Spoke to customer service on 8/26/2021 and they said I should receive it in 5 to 8 business days. Still nothing and no response to e-mails or text since then. According to tracking, it isn't even in the United States yet. Plus the website states it should come from California. I'm not happy. I let my credit card company know this may be a scam.

They suck! Ordered on 8/8 and after a month, still no product! Been told twice my order was lost in transit…that is, when they respond to me! And they got their money when the order was placed…I’m thinking I’ve been scammed! Horrible business!!

I placed the order on 8/13. I received an email on 8/18 indicating the shipment was on the way. I emailed on 8/27 because the charge had appeared on my credit card but the item had not been received, two weeks after placing the order. Miraculously, it arrived the following day (8/28). There were no instructions showing or telling how to put it on. It appears to be sturdy, but the medium size I ordered is very snug on my dog, and there does not appear to be a way to adjust it to make it fit better. We've only had time to use it a couple of times. It appears to work OK, but for the price paid, I expected better service and at least some instructions.

I have re-purchased customized collars and leashes for both of my cocker spaniels 3 times from Pups Closet! The quality of the material is very nice. It is thick and strong without being too heavy on their necks. The clasp on the buckle is very dependable and has never come undone. This company puts true effort and care into their products.

Extremely pleased with the product & service.

I love the dog harness with the two name tags that I attached to the harness. Only issue I have is the lack of information regarding shipping dates.