PupsClosetReviews of pupscloset.com

One of the body harness snaps unsnapped itself on three separate occasions. This allowed our dog to break free and run wide circles from us and took four people to capture the dog. He had enjoyed the runs but left us unhappy. We went out an bought a simpler body harness and it has worked without a problem. The velcro name tag was larger than the place it was to attached to on the harness. We cut it down to make it fit.

Customer service is very hard to get in touch with, which is the reason I am giving two stars. I need to return this XXL harness which still did not fit my dog at all, and though I've sent three emails trying to find out how to start the return process I have yet to hear from anyone.

The Velcro name for Hector is to big it hangs off the harness. The one I got for Sage fits perfectly. Very disappointed

Dog Harness received damaged. Sent email and to be fair the quickly asked for a photo. I sent the photo but no reply. I cannot find a phone number anywhere to contact them. Not happy

I was skeptical about ordering this harness because we didn’t know if the company was legit. Then not hearing anything about our order once placed made me nervous, but we finally heard something and it was reassuring. The harness arrived and we were very pleased with the ease of use. It goes on so easily and not stressful for our dog at all. Our only complaint at this point is the personalized name plates are WAY too long for the space provided for them to Velcro on and they poke our dog making him uncomfortable. My dog’s name is only 6 letters and there is a lot of left over space on the name plate so I am not sure why it needs to be that long. I am not sure we can even use those as they are not at all comfortable for him. I reached out to the company and after several days, I heard back and they told me to move them up on the harness. WHAT??? So they could poke his neck instead??? NO!!! I had to find someone with a sewing machine to cut them and stitch them to make them usable. I am furious with the customer service we received on this situation. The harness itself is nice, but the personalization isn’t worth the extra cost!

I ordered two harnesses and two collars I received the two harnesses, but not the two collars. I have contacted support numerous times. The first time I got a response apologizing for the mistake, and told the collars would be sent. It has been quite some time and the collars have not been received, nor have any of my other inquiries have been responded to. Does not seem to be a very professional company and I am out the cost of two collars.

Customer service was great, and I love the look of the harness. However, when it comes to functionality, I have to give a poor review. I have taken my dog out for one walk using the harness. I spent more time tightening and re-tightening the belly band than I did walking. I am very disappointed about this