PuppySpotReviews of puppyspot.com

We bought our beautiful GSD from puppy spot (then purebred breeders.com). We bought from them specifically for the health guarantee. Colt (or Petey as we named him) was everything we wanted and more. Smart, loyal, protective and a big mush who got along with every other animal in our family...cats, rabbit and even rats. So what is the problem you might be wondering? We lost our beloved Petey to DM this month. When I phoned the company to let them know he was diagnosed with DM, I was told they are no longer associated with that breeder. They also reminded me that within 10 years they would either refund a percent of his price, or apply 50% of his price toward another puppy. They sent me a coupon for a free exam to another vet (free exam cost $73.00). He agreed with the diagnosis but said that the only way to confirm would be to go to a neurologist. So, not only did we not get the refund (I was going to buy him a sling or wheel chair with it), the more important point is that they obviously did not check the breeder out thoroughly. You can test for the marker for DM with a swab. If you buy a puppy through this service, you will receive courteous customer service, but you will pay top dollar for a puppy with a ‘health guarantee’ that is not worth the paper it is written on, unfortunately. Our hearts are broken and we will not be returning to puppy spot for our next canine family member. 5/20/2020 UPDATE:Kim from Puppyspot left a voicemail message on 5/19 and also sent a follow up email expressing condolences and to apologize for our experience. I appreciate the gesture. To be clear though, no one asked for vet records and my initial contact regarding the diagnosis was in February, I believe. I truly hope that Puppyspot has improved their breeder approval process because in our case, it failed. We would not trade our years with Petey for anything. Petey was meant to be with us and we are thankful that we were blessed to have him in our lives. Purebred Breeders brought us together at least and I will leave it at that.

***Updating from my original 1 star review since my puppy finally arrived I'll start by saying my baby Cavapoo finally got here and I couldn't be happier - she's absolutely perfect. The breeders clearly did a great job. Lucy has a wonderful temperament, can already sit on command, and adapted to sleeping in an open crate in a gated off space away from me after the first night. My experience through this whole process, however, was 'so-so' at best. Like other reviews say, the PuppySpot sales team were Extremely excited to help me out prior to purchase. After putting down my $4k (a price around $2k over the typical amount for a Cavapoo) there were some initial small communication issues that got worked out eventually - e.g. I wasn't receiving pictures so had to reach out several times via the app to get them. My real issue was not receiving any updates once my puppy reached all of her milestones for travel. I understand things are a bit tough due to COVID restrictions, but for over a couple weeks through the app and waiting on hold via phone, the only updates I received were that there were none. I posted a one star review on this site and heard back from the team immediately who then decided to change from ground transport to airplane and got her to me within a couple of days from that review being posted. Overall I think there are some internal communication issues with the PuppySpot teams that could be worked out if they implemented something like Slack or Microsoft Teams (especially during this time). I'm happy with my puppy and hoping her first vet check goes well/ they don't find anything funky.

From the day that we chose Abby to be a member of our family everyone at PuppySpot was fantastic. We had so many questions at the beginning of our search and Andrew was so supportive and caring. All our inquiries were answered and before we knew it Abby was ours! And what a delight she is!! Thank you to everyone at at PuppySpot for helping to bring this little girl into our lives. For anyone considering PuppySpot, they are the best! Ann & Pat Walker, Orange, CA

I received the most precious gift. A very healthy adorable puppy. Very happy I did my research to get the best puppy ever. Cheri was so helpful communicating and working with me so I was able to get my puppy when she hit 2#. Even during the virus restrictions. Together we made it happen!!

I was very nervous purchasing a puppy online not knowing where she is coming from or if she would be healthy when I got her. I am absolutely obsessed with my Great Dane Puppy. This was such an easy process even while dealing with a pandemic. I highly recommend using PuppySpot.

WE WOULD NOT USE PUPPYSPOT AGAIN As soon as I payed my $3,000, my so-called puppy concierge disappeared. My questions about my 20 week old pup went unanswered. I am assuming there was little to no communication between PuppySpot and my breeder. I did not expect my beagle to be housetrained, but at least expected her to have the experience of doing her jobs somewhere other than an indoor hard surface. She refused to pee outside as though it were totally foreign to her. She (Abby) also pees shortly after entering her crate, with the door open or closed. This suggests to me that she was used to doing that in the 6 weeks she lived with her breeder. Crate training will be next to impossible. Of course we will not give up, and will probably spend time and money figuring this out. But we did not have to suffer through this process with our first three dogs. The transportation folk were friendly. They were late due to their truck breaking down. I am also completely forgiving of the delay due to the COVID 19 virus and the resulting flight cancellations. All dogs needed to be converted to ground travel and I'm sure it was difficult. Abby did not arrive with the promised bag of food. Another oversight of the breeder, transport, PuppySpot? Not sure. I am giving 2 stars instead of 1 because of the troubled times we are in. Regardless. You do not get what you pay for at PuppySpot.

I had a wonderful time with my new Toshi I know that we going to have a good time together he’s very good in companionship thank you That I found your company to bought my new puppy thanks again

Great puppy, terrible service. First of all, we found a wonderful puppy and breeder through PuppySpot and I'll always be happy about that. Problem is the service. I have submitted 3 customer service requests that have all gone unanswered despite multiple attempts. PuppySpot was eager to find me a pup and get my money, but showed no interest in helping answer my questions afterward.