PuppySpotReviews of puppyspot.com

My largest issue with the process was communication. The day I was scheduled to get my puppy I took off work, made plans to have all kids and other pets away from the house to ensure the puppy (12 Weeks) would not be overwhelmed upon arrival. 29 Minutes before my scheduled arrival (2:30 PM) I received a call advising me the flight the previous day was canceled, therefore my puppy would not arrive until the next day. The company had knowledge of this, yet failed to contact me at any point (other than 29 mins prior) to let me know the Puppy would be a day late. Logistically they had to make others aware, such as the person(s) driving my dog and staying one night in a different state, yet the person who paid a hefty amount was never notified. I should have expected this due to the fact that my puppy manager (I think that was the title) was happily calling me and assisting until I made my payment. After that, I sent multiple emails and placed multiple calls where messages were left. He never called back. (I mean never, I have owned my dog now for 1.5 months.) After not receiving any calls back I left messages on the basic number twice and was eventually called back. During that time, person placed me on hold to get my answers, I was on hold for 21 mins and eventually hung up on. I called back and was just on hold waiting for a call for another 30 mins. The lady who picked up this time has to be the employee of the month for the last 10 years because she was AWESOME!! She gave me a little faith in the process and was extremely helpful, professional and efficient. I will start off by saying I am extremely patient. While I understand things happen and mistakes can be made in processes, this struck me as more as business as usual. When I paid the amount I did during this process, it was to ensure I received a quality dog, from a quality breeder. I also expected higher-quality customer service. I truly hope Puppy Spot puts more energy into verifying the quality of breeders they are using than they did providing (or lack of) customer service to me. As for my puppy, she is amazing. I am thankful and my family loves her. I am hoping she continues to provide us years of happiness.

PuppySpot has been absolutely wonderful through my whole experience with them for purchasing my French bulldog I worked mostly with Andrew but also was in contact with many others. They were honest, helpful and true to their word. Always there for me when I had a question or concern. My puppy arrived this morning straight to my door .... happy and healthy. I would definitely recommend them and purchase from them in the future

I would give this company NO stars they are crooks!!! Do not order a puppy from these people. I ordered a pug 4/15 and was told my puppy would be delivered no later then 5/20 after the puppy did not show up on 5/20 they told me 5/27 and then it was 6/3 after the puppy was not delivered on 6/3 I cancelled the puppy. I made over 16 phone calls to PuppySpot NEVER did they call me to tell me that my puppy was not arriving. After cancelling the puppy I was told by PuppySpot that I would receive a FULL refund. That was 2 weeks ago. I still have not received my refund. This company should not be in business. I have filed a dispute claim with my bank and will file a formal complaint with BBB and any other outlets that I can.

Seriously do not order from this site. They do a good job comforting you when you first purchase the puppy but after that.. holy crap. I initially got a dachshund and switched to a German Shepard the supervisor who’s name is Curtis was really nice and when discussing travel plans that’s when things started to go south. I bought the silver package which is them DRIVING the pup all the way to where I’m located which is Wyoming. That was what I BOUGHT. Anyways I asked him if I can get it delivered on the plane and he said he didn’t know because the whole Covid thing. He told me that air travel might actually be cheaper and that ground transportation will take a long time because I’m from Wyoming and that no a lot Wyoming people buy from the website. He was on speaker phone and my girlfriend hears the whole conversation! Anyways the whole process of waiting for the puppy to get older sucks. They only provide one set of pictures and when u request more they just say they can’t and just to let the breeders focus on raising the puppy. I understand that 100% but you’d think that after paying 3.5k on a puppy that they manage to make the whole waiting experience better. Anyways maybe that’s just me. So time goes on and the puppy is now 7 weeks old. Once the puppy is 8 weeks old his able to travel. I tried talking to them about so we can better plan the puppy’s arrival date. I’m in the military so I need at least a week of advance To request the day off. Anyways they told me they will update me soon. They texted me 2 days PRIOR to puppy’s arrival saying his able to be transported and then I called them saying I I needed more time and they said they were gonna call me or email me about what the plan will be as far as getting the puppy to me. I also asked about what the gentleman Curtis said to me about flying my dog to me because he said it was gonna be cheaper and they told me that’s not true and that is still gonna be 799$. Which doesn’t make sense for me to drive 3 hours to the airport to pick up the puppy then to have them deliver it to my doorstep for the same price. Anyways I got no phone call that day or email so I just confirmed the travel through the app. It said “your puppy’s confirmation date is June 11th. At this point I didn’t care anymore about making the trip or getting some money back. When I get to the airport to pick up the pup... the puppy wasn’t even on the flight. I called them frustrated and they said they just moved it to Friday since at first I wasn’t able to pick up the puppy on Thursday even after I went ahead and confirmed it anyways. Why didn’t they just call me to clarify everything I don’t know. But I didn’t find out that they switched it to Friday until I called them and asked why the puppy was not on that flight. I spoke to a different supervisor and after explain the whole situation and telling him my frustration he said he put a request in for a reimbursement and when I asked how much I would get he said up to 400$!! I said okay thanks and I went on my day. I called the next day to make sure the pup wasn’t arriving on the 12 and it wasn’t. I asked about the reimbursement again because I didn’t get an email regarding the lady was confused why I would get it. The inconsistency is surreal. I got in touch with this Curtis and he denied ever telling me about the flight being cheaper and I was trying to explain to him where I was coming from as far as me going to get the puppy on the 11 and finding out his not there and why aren’t they more consistent and this guy seemed like he didn’t want to hear any of it. He just said “let’s just get to the point, what days can u pick up this puppy” and also tried to defend himself saying he never told me what he told me. He was getting mad so I went ahead and canceled. Then he told me we have to take 495$ cancellation fee and I said why would I pay that after everything. He got mad and said he’ll give me alll my money back and I was banned from buying from the website.

I agree with so many recent reviews: in one hand, contact sort if fell off after I purchased my puppy, and I would very much have liked more information on him and how he was doing, his personality, etc. In the other hand, they worked with a truly great breeder and i received a clean, wonderful-smelling, happy, social, healthy 10-week old puppy yesterday who is everything i wanted and more. At this point i would use them again and can recommend them highly.

Follow-Up. Puppy-spot eventually responded. However, puppyspot did not respond quickly. I had to ask several times for information. What puppyspot failed to respond to is the issue of the breeder aggressively treating the puppy for gardia type infections while in their care. Puppyspot failed to address what steps they took with this breeder regarding this treatment and the issue of gardia at their location. As I stated, more than one vet provided an opinion that the breeder must have known there was a problem. Puppyspot’s lack of candor with respect to breeder information prior to the delivery of the puppy is also in my opinion a tell tail sign of a puppy mill. We love our puppy, however, she will forever suffer from this infection. She has missed out on puppy playdates and training. She is still under treatment this was so aggressive, she started treatment at the age of 11 weeks while in our care, this doesn't include the treatment she received from the breeder, she is now 9 months old. Likewise, puppyspot did not refund all of the treatment bills. Puppyspot indicated that they hadn't received them despite several emails with attachments outlining the various treatment the dog had. Once puppyspot received them they failed to reimburse for all of the treatment regarding her gardia. It had such an affect on her system that she needed prescription food and a prebiotic none of which we were reimbursed for. She currently still requires prescription food which would not be necessary but for her gardia. That is a continual monthly bill which puppyspot never paid for and never will. We continue to have bills associated with her gardia but at this point quite frankly it is not worth it dealing with puppyspot. I would never ever recommend anyone to do business with puppyspot their care of their puppy’s through the breeders is substandard and in my opinion are tell tail signs of puppy mills.

After receiving my dog on 5/9 (unresolved) My dog is still unhealthy.

Our experience with PuppySpot was excellent except for two issues. The first being the PuppySpot app which is not very user friendly. The second was the aftercare communication. We didn't get the health certificate by 10 days after sending the vet exam form as directed. I called the aftercare number, was on hold for nearly 90 minutes. The person I spoke with was both friendly and professional and readily confirmed receipt of my email with the appropriate completed and she sent the health certificate. My concern is that if I hadn’t followed up by phone would we have gotten this? We want to acknowledge the excellent communication regarding her arrival via van (especially during the Covid-19 pandemic) as well as written information from the breeder upon her arrival. We love our puppy!