PuppySpotReviews of puppyspot.com

Our dog showed up without his paperwork and we only received copies of his health records. When we took him to our vet to activate the puppyspot guarantee there were discrepancies between the two exams. Our dog did not show up healthy and after two extra vet visits and three weeks in we are still having to deal and help him through his digestion issues. When we submitted the vet exam on our end to Puppyspot and noted the discrepancies we still after 2 weeks have heard nothing back from them.

I am extremely pleased with this company. My dog Cub is the sweetest most adorable puppy. He was a bit delayed due to the pandemic but a driver was found and I got my boy a week later.

I had a very good experience with puppy spot. Everyone was kind, friendly. I would recommend this place to anyone that is interested in getting a puppy. I got a puppy from them and was the best thing I could have ever done.

After many mixed messages about when and how our puppy would be delivered from many PuppySpot representatives, a precious puppy was delivered to our house extremely dehydrated, exhausted, and almost dead. According to the log provided on delivery, he had been traveling from Ohio to New Mexico for 5 days in an air-conditioned van with other dogs. We took him to our vet, who sent him to an emergency pet hospital. After waiting months for him to arrive, Moxi died in the hospital after spending only hours with us. My husband and I were devastated. PuppySpot did work with us in that they communicated consistent concern after the delivery, paid for the vet bills, and refunded the $5000 (including $700 delivery fee) we paid. We purchased the puppy during the COVID situation. I'm sure that is a factor, but nonetheless, this was heartbreaking. We purchased another dog from a family who charged 1/3 of the price and personally drove him from Arizona to us in New Mexico for a $150 fee to ensure the dog's safety and well-being. Our hope is that no other dog or family would have to endure this pain, and that our experience can be an opportunity to raise standards for animal transportation during Covid and beyond.

Everything worked out fine - love the puppy and Puppy Spot was on top of everything constantly and corresponds beautifully 👍🏼

Purchased my GSD puppy through Puppyspot. It was a very bittersweet experience getting her and here's why: - you are told that a concierge puppy manager will walk you through the process after purchasing a puppy. This is not one person; I spoke to about 5 different puppy "managers", regarding time, travel, costs during this whole process. -poor communication. The app they want you to download is useless. The had to finally update the chat feature after dozens of 1 star reviews that the chat feature was non-existent. -Poor communication. I paid the absurd 800$ for ground travel. Last minute, the breeder wants to drive my puppy to me instead of the van/puppyspot that is intended when you purchase ground travel. The breeder wants more money. I'm like why would I pay any more than I paid for and why is the breeder involved now? That was not agreed upon. I have to argue with the 2 puppyspot managers that I refused to pay one more cent on travel. Air is already not available because of Covid 19,which is a cheaper option. - The puppy package you can buy for 200$ is a joke. It's a few toys, leash, bed. Don't buy it. It is not worth 200$. Overall this was not a smooth and pleasant experience. Any further puppies I will directly get through a breeder/ or adopt.

Is my first time purchasing a puppy and paying a high price without even knowing the pup physically. I decided to purchase through puppyspot because of the good reviews i found and their puppySpot promise. I felt more comfortable knowing they screen all breeders, against puppy mills and they collaborate with AKC . Also puppies are sold to be companions or pets only which is strictly follow with A health guarantee up to the 10tH year anniversary. My experience was very pleasant. I was able to keep in contact with a puppy manager who answered any questions i had about my puppy. Traveling arrangements took longer than expected due to Covid-19 which was reasonable. But once I was finally informed of her travel date I had a bit of anxiety since the driver did not contact me within the hour window i was given. But after all this i finally got confirmation of the travel and time he was arriving. Driver was Very courteous and very Friendly with me and my puppy. My puppy was so excited to get out of the truck and Immediately jumped to my arms with excitement. My partner and I are so happy to have! She is healthy and a happy puppy. Thank you PuppySpot !

The process of getting a puppy was easy and delivery was seemless. I didn’t give 5 stars because we were not allowed to speak to the breeder directly with questions. I found that very strange.