PuppySpotReviews of puppyspot.com

I have a wonderful puppy. He is happy and healthy and a joy to have. My problem is with Puppy Spot itself. I purchased my puppy on a Saturday afternoon. On Monday I received an email saying that anyone who purchased a puppy would save $300.00. I contacted them and gave them the code. They never responded to me and I never received the money. Be very careful and save everything.I heard back from Puppy Spot the same day and they immediately refunded my $300.00. They were very apologetic and said that it should have never happened. Them taking action as they did speaks volumes about there character. I am very pleased with them and glad that I went with them for my puppy and my new best friend.

PuppySpot has no intention whatsoever of honoring either its No Puppy Mill Promise or 10 Year Health Guarantee. I highly recommend consumers take screenshots of their puppy’s details before and after purchase with timestamps as proof and record audio or log any calls you make or receive. Because if you are unlucky enough to purchase a sick dog from them you may need these things to file a consumer complaint with the state attorney general’s office or BBB, but also so you don’t feel like you are going insane when “health managers” claim they never received your calls, are still waiting on your email with vet records to process a claim, or that your current call is the first time they are hearing of this serious health issue. They may sound very sympathetic as they did with me, but ultimately they have no intention of honoring the health guarantee, even if you provide them legitimate documentation from every vet your puppy has ever seen, from regular vets to specialists with full clinical summaries & official diagnoses. Even if you do everything right, they will not help you. Purchase health insurance on day one--you WILL need it. Before I purchased my goldendoodle, PuppySpot's “Puppy Concierge” assured me their breeders tested both parents for genetic diseases such as allergic skin disease or hip dysplasia, two hereditary diseases Goldendoodles are known to suffer if breeders are not vigilant. After reading very positive online reviews and then noting their page dedicated to reporting puppy mills by their consumers—I fell for all of it. I was gravely mistaken. I have spent thousands of dollars & made multiple attempts to file claims with PuppySpot within the first few months of purchase. After my dog’s paw pads began swelling and splitting open this April her vet referred her to a dermatologist who diagnosed my puppy with atopic dermatitis, an incurable skin disease in which a dog with a hereditary predisposition towards having an allergic reaction to certain environmental triggers is exposed to them and suffers symptoms that can become more severe with age if left untreated. Allergy testing confirmed my dog needs immunotherapy to treat over 20 common allergens in our region. Expensive allergy medications that only mask symptoms and carry their own health risks and side effects have so far been ineffective. Immunotherapy, which may not work, will take a year to complete and will cost over $1K. This is after spending approximately the same amount just getting a diagnosis. I am doing what I can to schedule outings at low allergen hours/days, taking extensive measures to remove possible triggers from my home, buying dog boots, medicated shampoos, and paw balms, but I can't protect her from inhaled allergens that can spread from over 400 miles away. PuppySpot’s health manager informed me after 5 months of processing my claim & repeatedly misplacing my paperwork that they do not consider atopic dermatitis to be a genetic condition & my claim is denied. After doing research to see if I can perhaps limit my dog's suffering by knowing what else to expect, I found out her father was born in a puppy mill listed on the Humane Society's "Horrible Hundred" for keeping 81 adult breeding dogs & 78 puppies, multiple Animal Welfare Act citations, & an official USDA warning. This was easily discovered via Google search & the breeder's AKC registrations on their website. If PuppySpot cared to review and compare AKC documentation against known puppy mills this situation would have been so easy to prevent. While checking over my own screenshots and documentation I also noticed that my puppy's sire's weight was altered after purchase on PuppySpot.com. While fraudulent in terms of changing my puppy's expected weight, what really concerned me was that I had been told to feed my puppy small breed kibble, when she needed large breed nutrition. Please give this business a pass. My puppy is my whole heart and I will do anything for her. I also deeply regret contributing to a situation in which other puppies like her may suffer horrible health problems due to a genetic heritage of animal cruelty. I have learned much about what a good breeder should be since this ordeal began, and PuppySpot is a front for inhumane puppy mills at worst & unprofessional indiscriminate breeders at best. Pay attention to PuppySpot's actions, not their words, and you will see what I mean. For example, you will not know the name of the breeder until you are holding the puppy in your arms. At that point PuppySpot says if you are unhappy you can pay to return her. And who would return a frightened wiggly puppy to a place that so obviously made her sick? I wish you all luck and hope your puppies are blessed with good health and long, happy lives. Thank you for reading.

Jordan was very helpful and we love our new puppy Axl.

I love my puppy so much❤️

I love my puppy and I can’t get over how easy PuppySpot made it. All you have to do is prepare for that adorable puppy. They take care of the rest. But if you do have questions and concerns, they are right there happy to help.

Really great company our puppy delivered no issues. Only draw back a few times a while for communication to pass back and forth.

Everything went as planned with no problems.

Everyone was very helpful from the beginning to the end. The process was great and easy. We’d definitely use PuppySpot again.