Frank R.
Duff (Shetland Sheepdog)
I love my puppy (Sheltie) that I purchased through PuppySpot but I have to comment on the difficulties I had while dealing with the PuppySpot personnel who were located outside of the Continental United States. The initial contact was excellent but the follow through with their people in the Phillipine Islands was less than satisfactory. They were incredibly insistent on our scheduling a Vet appointment within three days of arrival. The language differences became a problem. They were very polite but just could not un-derstand that our vet could not schedule an appointment for a week. I had to insist on speaking with a supervisor here in Conus. After that contact things went a little easier. I would recommend using PuppySpot to people but I would recommend that the company review and reconsider the usage of personnel outside of the Continental U.S. Otherwise the puppy is outstanding and has obviously come from a good breeder. Additionally, I live on Cape Cod and had arranged to pick up our puppy at the airport (Hanscom Field). At the last minute I was called and was told the dog would be delivered to our home by a third party "as I had requested". I did not request a home delivery. I wanted to see how the dog was shipped and what type of aircraft was utilized but I was rebuffed. This dog cost more than my first car and was worth the cost. Overall I approve.




