PuppySpotReviews of puppyspot.com

From my perspective, PuppySpot does a better job at marketing than it does delivering. My issues center mainly around a lack of communication from PuppySpot employees. When I first inquired about my puppy, I was promptly contacted by a representative who was very helpful. He answered all my initial questions so I proceeded with the purchase. Although he provided contact information which I tried to use later, he never responded to any of my emails or phone calls. Throughout my transaction, I experienced difficulty many times reaching a representative on the phone and the PuppySpot app chat. When I left messages, many times I did not get a call back. One of the issues I had was tracking the promotional Pup Pack included with my purchase. I was told on two occasions that it was ordered, but was not provided a tracking number as promised. It turns out, no such order was processed so my puppy arrived 10 days before the PupPack did. I had to buy the things she needed that I was promised would be delivered before she arrived. Finally, two days before she was to arrive I was informed she had an umbilical hernia. It's very visible so it's something that I should have been made aware of before purchase in my opinion.

Show quality miniature dachshund.

Our puppy Mazy is the best! My only concern was that she was sent to us with kennel cough. A responsible breeder would have never let her fly with the condition. We should have been informed. Everything else about this process was A+. Would definitely use their services again!

From First Contact with sales, through the entire process, Puppy Spot was so professional and helpful. I was so impressed with all the support I received with helpful Puppy Tips to Training, and safeguarding my puppy. The delivery experience was fantastic, My Puppy "Stormy" was in great hands with the delivery concierge, and was so well adjusted in every way upon arrival. The breeder did a wonderful Job, "Stormy" was trained on Puppy Pads and is such a happy little guy! Thank you all, I will recommend Puppy Spot with great enthusiasm!!

They did a fantastic job soup to nuts! Expensive for sure, but we have a healthy, awesome puppy!

Great experience from start to finish. Very pleased.

Due to negligence on behalf of the breeder, my puppy is unable to join our family for another two weeks! I have taken time off of work, scheduled vet appointments, other family members have made travel arrangements to visit the puppy, etc. All of which will result in not only a financial setback w/ lost income, disrupted travel plans w/ change fees, and vet cancellation fees, but now I will no longer be able to take an extended time off to be with our puppy upon his arrival. This is all due to the breeder's negligence. They could not be bothered to turn in one simple form on time after collecting thousands of dollars in this transaction. Puppy Spot claims they have contacted the breeder multiple times with no answer, so they just had to postpone the puppy's arrival by another half of a month! Shame on the breeder and shame on Puppy Spot who claims that they only work with the best, most reliable breeders. Puppy Spot refuses to even offer any type of financial compensation for this situation. After calling customer service yesterday to find this out (since they would not share the reason for the delay with my on their Puppy Spot App which is their main form of communication), my issue has not been resolved nor did I receive a phone call as promised by their customer service yesterday evening. All I received was a form email w/ no resolution. I will not be recommending Puppy Spot to anyone in the future. UPDATE: An upper-level representative from Puppy Spot called me over the weekend and resolved the situation to my satisfaction. I appreciate the time was taken to review my case and professionally handle the situation. While I am sad I will not get to love on my new puppy until October 16, I am happy with the resolution.

TERRIBLE EXPERIENCE. Received our puppy and within 1 day she was terribly ill and then hospitalized shortly after. We have been trying to figure out what is wrong and have spent nearly 4K on her already (and we still do not know). PuppySpot is willing to refund us $30 as they say we gave her a vaccine within two days of getting her (we followed the timeline recommended by the American Veterinary Medical Association and every vet out there). Are you kidding me? We paid a premium to use their service to get a "happy and healthy puppy." What a joke. Now our puppy is going through kidney failure and we just spent another 12k trying to help her through it. And I don’t need support calling me to ask how the puppy is doing (as they stated in their response). I need them to reimburse me.