PuppySpotReviews of puppyspot.com

This is actually the first negative review I have ever left, but I feel obligated to after my experience. To kick off the frustration, they sold the first dog I paid for out from under my nose. They said it was an issue with the system. I said understandable and selected a second dog of the same breed. I have yet to receive the dog I paid for or really any communication about him since that first call. The initial delivery they had scheduled they had the puppy going to the wrong city. The second delivery they had scheduled, I was informed by the chaperone (on my way to pick him up) that PuppySpot had cancelled the delivery the night before and declined to communicate this with me. I have had no communication since the initial phone call I had with my “Puppy Manager” after I paid for the dog, despite calling them numerous time, leaving 4 voicemails and sending 4 emails. I would think this was a scam at this point, except for all the reviews I’ve seen about puppies being delivered. I have to chalk this up to negligence, incompetence or perhaps both. If PuppySpot reads these, please just return my calls so we can get this straightened out and my dog delivered. Communication and transparency are key when it comes to customer service - do better.

i love my baby Maltese Joy. She is truly my joy, but I would like for those of you who are using transport by automobile such as I as Ilive in AZ and it is too hot for puppies to fly w/o spending more money. When I went to pick up my Joy, I started to walk up to the van she arrived in, and I could smell the stench coming from the side of the van before I even got close enough to see what was in it. The smell of wet dog, dog urine and feces were strong enough to take my breath away. It was not only unhealthy for the drivers to be in but what about the other few dogs that were left in there to be picked up. Just be aware please. Also, last thing I was always on hold waiting to be helped which would take hours. I even tried the keep my place in line by dialing the option given, and your place will be kept and they will call you back. That didn't work no one ever called me back. I will not recommend Puppy spot to my friends

I’m extremely frustrated with this site. I have used puppy spot before and we got a dog and had a great experience. However, this time around we’re not getting responses regarding when our dog is coming. I’ve reached out countless times through the messenger feature, sent multiple emails and phone calls that go unanswered. My husband and I would like to know when our dog is coming and we keep getting different information every time we actually speak to someone. It seems that there is not communication with the staff and it seems everything is very disorganized. I truly hope they improve their customer service and communication with paying customers. Puppy spot is not cheap by any means, so if I’m paying so much for quality I expect quality and we’re given no updates whatsoever. I was really looking forward to the process since last time it was a breeze, but I’m very disappointed at this point.

Unable to reach customer service at all after trying by phone, email, and chat on their website. Tried multiple times over multiple days. They canceled my chaperone without my consent and drove my dog across the country which I would NEVER have agreed to. It was extremely traumatizing for her to be in a cage for days. The transport originally went from saying I’ll get her “by the end of the day”, to midnight, to 2am, and once I got to the shady Home Depot parking lot in the bad side of town at 2am they told me it would be past 4am!! They also have a guarantee that their puppies are from breeders.. didn’t get to see where she was from until I got the papers… there were multiple google links coordinating this “breeder” as a huge puppy mill.

We purchased a bernedoodle through PuppySpot. We waited 4 weeks for the puppy to be old enough for travel, received updates that the puppy cleared their vet check and even had confirmed flight arrangements. The day before the dog was supposed to arrive we were contacted by PuppySpot and notified that the breeder had sold the dog to another party. I would love for someone from PuppySpot to call my 11 year old daughter and explain to her why her dog is not coming. PuppySpot SUCKS

Excellent sales force. Follow-through and interaction with "puppy concierge" staff needs a lot of work. Poor communication and follow through from them. Service there is not personalized and very difficult to get up-to-date information about shipping arrangements and answers to specific questions. Purchaser is barred from getting information from the breeder. Breeder provided no specifics or personalized information about how my puppy or what experiences or routine the animal had to make transition as smooth as possible. Did get a great puppy.

Puppy is of the highest quality. Quality breeding from the breeder. Breeder sent puppy in crate plenty large for her with extra food. Cannot say enough positive about breeder.

My name is Scott and we had a horrible customer experience in trying to purchase a dog from PuppySpot. We recently had to put down our dog Harry two months ago and all of us were grief stricken. And my son has autism so he was even more impacted. After a long search, we finally found the perfect dog Bandit. Your customer service rep told me that she put Bandit on hold and was ready to take payment today. She writes, "What is your billing address so we can invoice you?" Then out of nowhere she texted me and Bandit was bought online. We were so upset and distraught, especially my son, and the only excuse Ashley could provide is "that holds are only for two hours". My reply is YOU NEVER TOLD US THIS IMPORTANT INFORMATION If we had known, we would have purchased Bandit right then and there. This has to be the worst most uncaring and incompetent customer service I have even had especially under the circumstances.