PuppySpotReviews of puppyspot.com

Happy with the service. My fur baby was delivered onetime and safely. Overall process of getting my fur baby was a smooth transaction.

First let me start out by saying, I am in LOVE with my new puppy. He just couldn’t possibly be more adorable. That said, I credit the breeder with this and definitely not PuppySpot. From the initial purchase through delivery, and then fighting over vet bill reimbursement, this company has been a nightmare to work with. First they wouldn’t accept a credit card in my boyfriend’s name (puppy was a gift to me) because the billing address on his account didn’t match the delivery address that we provided for shipment. We explained that they never requested a billing vice delivery address which is why they do not match. That was found acceptable, but they still wanted us to use a new credit card or apply that card to our paypal account and then we could use it. Just illogical. They also wanted to double charge us to hold the puppy vs. hold the puppy, wait until we verified the first charge was removed before making the second charge. Once we finally get passed this issue, the first representative tells me that I needed to download their PuppySpot app and that a puppy manager will contact me to coordinate a date for delivery in Tampa Fl. A few days later, I get a notice via their app informing me that the puppy will be delivered on 15 September in Orlando FL. No prior coordination as promised, just the date and location, like or leave it. When I contact the initial rep and he tells me that “his guess was Orlando was the earliest and most convenient flight” and that I should reach out via the app to a manager or all the 866 number. So, I contact them in order to have it corrected to the correct city, and I am told that they have been having issues all summer trying to fly animals into FL so they needed to have a centralized meeting location instead which apparently ( I assume to make more money) was Orlando. We then try to prepare for his arrival (food, size crate, etc. ) and received contradictory information from chatting with a puppy manager (you will be given the crate he arrives in, food starter, etc. ) vs. the app notices which tell you to bring a crate, nutrical, and wet food. What wet food, you don’t know since the app shows the breeder listed a dry brand food only. So, we drive 2.2 hours to Orlando, they arrive to the meeting point over an hour late (now 8pm and we have a 2 hr. drive home) and we discover this poor puppy had not flown to FL from Indiana which is what we were told our $700 transport fee was for, but rather was driven in a van with approximately 20+ other puppies. He was a matted and stinky wreak but definitely super happy to get out of that cage! The next day I take him to the vet for his check up and he was very dehydrated, lethargic, and tested positive for the parasite Giardia. The vet treated his dehydration and $415.00 later puppy is sent home with meds, special diet food, and strict restrictions on where he could go and that he could not be around other pets for at least 2 weeks. I submit a claim the next day (16 Sept) following the “PuppySpot Health Commitment” guidelines which states in part “if within 1-14 days…only requires a copy of an itemized invoice of veterinarian services performed for coverage to be provided”. I received an email requesting that I resend the itemized invoice, which I did on 18 Sept. On Monday, 19 Sept, I attempt to call them 3 times, leaving a call back number since the wait was claimed to be 1 minute but was 20 each time before I left the call back. Finally the 3rd call back feature works and I speak with a young lady who tells me that they require more than just the itemized invoice to process the claim. She tells me that detailed veterinarian notes from the visit is required as written in their terms. I explain to her than she may want to read the company’s policy because that is not required, she continues to insist that it is, so I hang up. I then email them a copy of their own PuppySpot Health Commitment from their website and point out where only the itemized invoice is required. I have yet to get a response, but did email them that I wanted a response prior to wasting more of my time or my vet’s time to obtain unnecessary documentation. My guess after everything so far is that they will not honor their commitment and I will simply be out the $415.00. I know you need to be careful that you aren’t dealing with puppy mills, but you also need to deal with a company that you can trust to give you the truth and stick to it.

Good place to buy a puppy. They called me back when I would leave a message. Would recommend puppy spot to anybody.

Horrible!!! The rep I was texting informed me about spaying the dog and how if any rescue or vet is doing this before a year that they need to be shut down. Proceeded to bash rescues and shelters. When asked if the person was a vet, they said not they had 10 years experience. I was ready to purchase a puppy from them but after this conversation of they know best and bad mouthing ALL rescues and shelters, in my opinion that is completely unethical. There are other places to get dogs, keep looking. Prices are really high! Reps' name was Juan and had very poor grammar and spelling.

Customer service after the sale really is awful. I left 2 messages, 2 callback requests, and finally had to threaten a BBB complaint after 20 minutes waiting in the chat feature, just to get a pickup date for my puppy. And then could only get the travel “reservation date”. ETA: 10/5/2022 puppy is here, and is healthy and adorable. AKC registration went smoothly. Vet says it is a well bred puppy.

Wonderful from beginning to end. We just love our puppy Milo!!

Worst customer service, a lady named Lynne who 'helped' with the purchase was very rude on the phone, not letting me talk or finish my sentence, treating me as if I am an idiot who doesn't know how to make an online payment or check my email, very aggressive in speech. It has bern very frustrating trying to contact anyone in general from their company. When one pays $5k, you'd expect a better customer service but unfortunately we didn't receive any. After my complaint and cancelation request (via email because I can never get them on the phone) they still said they'll charge me $500. VERY DISAPPOINTED IN THIS COMPANY AND WILL NEVER RECOMMEND IT TO ANYONE.

It was a great experience- we are very happy with our two pups. Traveling was a bit of an obstacle due to heat and airline issues but they did a great job getting our puppies to us safely!