PuppySpot Reviews | Read Customer Reviews of puppyspot.com

PuppySpot Reviews | Read Customer Reviews of puppyspot.com

PuppySpot reviews

7,460 approved reviews, newest moderated first

Rebecca M.
May 24, 2026
New puppy
We had a great experience using puppy spot for our new puppy.
Response from PuppySpotMay 24, 2026
We're so happy you had a great experience with us! We appreciate your kind words.
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Mark S.
May 24, 2026
One of the worst experiences I ever had…
One of the worst experiences I ever had do not buy from puppy spot they will not call u back I’ve bought 2 puppies and both have been sick and I still don’t have a puppy r my money back keep getting the run around
Response from PuppySpotMay 26, 2026
hank you for sharing your feedback. We’re sorry to hear this experience did not meet your expectations and understand your frustration. While your order was ultimately canceled, we appreciate the opportunity we had to work with you throughout the process. We wish you all the best moving forward.
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Steve
May 23, 2026
Overall good experience, room for improvement
Overall good experience. Communication could be improved. And scheduling a delivery before the pup has a clean bill of health for travel is putting the cart before the horse. This happened twice to me due to pup having worms but they would schedule the delivery, only to tell me days later that pup wasn’t ready for travel. Easy solution, don’t book travel until pup is ready for travel.
Response from PuppySpotMay 26, 2026
Thank you for sharing your feedback. We’re glad to hear you had a good overall experience, though we understand your frustration regarding the travel scheduling updates. We appreciate you taking the time to share your perspective and suggestions, as feedback like this helps us continue improving the experience for our families. We hope you and your pup are doing well!
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Lori S.
May 23, 2026
Communications
Communications Delivery service was impeccable Knowledge about puppies Staff was extremely helpful
Response from PuppySpotMay 23, 2026
We are so glad you had such a positive experience with us. We appreciate your kind words!
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Lori J.
May 23, 2026
Great communication from the time I…
Great communication from the time I purchased my puppy until I received him which was about 2 months. The drivers and transport company was awesome and kept me informed on their progress and how my puppy was doing. The puppy is perfect and I'm so happy. I will use and recommend Puppyspot to others.
Response from PuppySpotMay 23, 2026
We're so happy to hear about the great communication you experienced and that the transport team kept you informed. It's wonderful that your puppy is perfect and that you're happy! We appreciate your recommendation.
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Gina W.
May 23, 2026
Great service
Great customer service. Pick up went smoothly. Puppy was very well taken care of
Response from PuppySpotMay 23, 2026
We're so glad you had great customer service and a smooth pickup!
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Monique H.
May 23, 2026
My experience/Lil Guy's delivery
Starting on May 1 2026, when I purchased Lil Guy til he was delivered on May 22 2026, every person that I spoke to was very helpful. The communication in between really helped me wait more patiently. PuppySpot certainly have all their ducks in a row. I'm letting everyone I know about your outstanding service. The breeder for Lil Guy did a wonderful job with this puppy. Within a few hours he was eating and drinking, he didn't cry or whimper during the night at all and by morning, he was playful He is such a lovable puppy 💕 Thank you all for an exceptional experience all around.
Response from PuppySpotMay 23, 2026
We are so happy to hear about your wonderful experience and that your new puppy has settled in so well! It's fantastic that our team provided helpful communication throughout the process. Thank you for sharing your kind words.
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Kenneth T.
May 23, 2026
Non responsive Agency
I got a dog from PuppySpot. She is now a 10 month old Coton de Tulear. This month, my dog suffered two slipped kneecaps and cannot play run or do anything that she used to do. She went from a lively puppy to an old dog instantly at 10 months old. I have emailed PuppySpot three times and have not had one single response. This is completely unacceptable.
Response from PuppySpotMay 26, 2026
Thank you for sharing your feedback. We’re very sorry to hear about your pup’s health concerns and understand how difficult and emotional this situation must be for you. We appreciate the opportunity to have connected with you and are continuing to assist regarding your concerns. We wish your puppy comfort and the very best moving forward.
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