PuppySpotReviews of puppyspot.com

I received my male gsd with a hernia and was not told about it. This really ticks me off.

Everyone was very responsive and transport and pick up was perfect. Loving our new puppy!!

Our kennel owner (we have two other dogs) recommended PuppySpot. They have been responsive, helpful and completely on target with the whole process. We could not have asked for a better experience . . . and we love our new puppy!

This was one of the best experiences ever. The whole process was seamless. The communication was clear and they were available whenever I had a question. The pick up for our new fur baby was so easy and our chaperone for our puppy stayed in contact to ease our minds the whole way. I definitely would recommend PuppySpot to anyone looking to add more love to their family. What a beautiful and memorable experience.

While the puppy I got is wonderful with a great temperament, there is so much that went wrong with my experience post-sale: 1) The sales process was great and probably the only part of the process I think went smoothly. The sales rep was super responsive and I was always auto-transferred to him somehow with each and every phone call. He was very patient with my indecisiveness and placed temporary holds on a couple of puppies while I decided one to take home. That said, once I finalized the sale I had zero contact with him. My phone number was routed to a general customer service number with long wait times, and getting a response timely via email was inconsistent (sometimes within a day, sometimes a few to several days later). Basically, it’s very apparent you don’t matter as much and enter some sort of customer queue once you’ve paid for a puppy. 2) I added a star for PuppySpot’s transparency about the umbilical hernia my puppy had prior to transport and appreciated the honesty. They allowed me to think it over before replying via email that I’d still accept the puppy in spite of the hernia. 3) Transportation: I was told by the sales rep that my puppy would arrive by plane from Indiana to California likely into the first week of January, but they ended up transporting her via Premiere Pet on a 3-day road trip to a meeting place about 45 mins from me along with several other puppies. I was also told by at least three reps in writing and via phone that I didn’t need to bring a crate with me for pick-up (even though the app and all pickup reminders I received said I needed to), but it turned out I *did* need to have a crate. I ended up just holding her in the back seat with a towel while a friend drove us home. 4) When I saw the breeder name and looked it up, it was on a list of USDA-certified puppy mills with something like 30+ breeding dogs (which clearly contradicts PuppySpot’s “no puppy mill promise”). 5) Last but not least (and worst of all), she came with Giardia. I’m 8 weeks into having her and $1K+ into treatments, appointments, and fecal tests with no sign of improvement. This has been by far the most stressful puppy experience I’ve had where nothing I’m trying (including the incessant cleaning) seems to work. There’s no telling how much longer she will carry it, but for as long as she does, I can’t properly house-train (she needs to stay in a confined area that I clean daily) or socialize her with other dogs. Vacations/out-of-town trips are out of the question since no daycare will take her until she is parasite free. PuppySpot covers a measly $150 for parasites, which is only a fraction of my out of pocket expenses, and insurance covers nothing since she came with it and it’s therefore considered a pre-existing condition. My puppy was also found to have bilateral luxating patellas, so it remains to be seen if PuppySpot will cover anything in the future should something happen related to this condition. Insurance won’t because again, it’s pre-existing. Hopefully, it doesn’t impact her in the long run. My advice to anyone considering using PuppySpot is to make sure to request the “nose to tail checkup” to include a fecal test. Ask for a copy of the test result proving the puppy is clean prior to delivery, and expect communication issues post-sale. If PuppySpot refuses a fecal test, don’t move forward unless you’re OK dealing with the hell that is Giardia or some other stubborn parasite. Know what you’re getting into and consider other better-rated sites like Pawrade or Good Dog, both of which have better overall ratings than PuppySpot. Or better yet, ask around for referral or research quality breeders near you who don’t actually need to go through a broker to sell their pups. Just know that with PuppySpot, know that it’s possible you’ll purchase from a puppy mill, you’re definitely paying AT LEAST twice the cost of the actual puppy if you were to purchase directly from the breeder itself, and you’re not necessarily guaranteed a healthy pup (in spite of what they advertise) upon receipt. Finally - get a fecal test, get a fecal test, get a fecal test. Get that clean fecal test or pass. I can’t emphasize that enough.

I received a puppy that came home sick within the first week was to the vet and also had worms have had to get help to feed her every couple hours.

Great company filled with great people. They help every step of the way and follow up multiple times after your fur baby is at its new home.

The concierge who called us right away was very friendly and moved us quickly through the purchase process, but then when I contacted her later with a question, she did not respond. I also contacted someone else who had texted me and asked about $300 discount that I kept receiving texts about, but we did not receive that discount. In some ways there was too much information and in others ways, there seemed to be no responses when I asked questions.